Join Our MSP as a Professional Services Manager - Lead Projects, Deliver Excellence, and Grow with Us

At B4, we take our work seriously, but not ourselves. We are an inclusive, diverse, and hardworking team that values curiosity, humor, and personal growth. Youll find an environment where you're encouraged to be yourself, challenge the status quo, and improve every day. We believe in creating opportunities for those willing to take the reins, make informed decisions, and demonstrate discernment. If you thrive in a space where collaboration meets innovationand where being kind is just as important as being strategicthen youll fit right in.

What Success Looks Like

Project & Deployment Leadership: You oversee and manage all professional services projects, from scoping and proposals to execution and completion, ensuring seamless service delivery and client satisfaction.

Strategic Planning & Execution: You ensure that all deployments align with our business objectives, balancing efficiency, cost-effectiveness, and top-tier client experiences.

Problem-Solving & Critical Thinking: You anticipate potential roadblocks, mitigate risks, and develop creative solutions to keep projects on track.

Meticulous Client Satisfaction: You hold yourself and the team accountable for delivering exceptional client experiences, ensuring that all engagements are executed with precision and care.

Proposal Development & Timeline Management: You create accurate, detailed proposals for clients and internal stakeholders while managing project timelines to keep initiatives moving smoothly.

Team Growth & Leadership: You lead a growing team of project managers and engineers, fostering a culture of accountability, collaboration, and continuous improvement.

What Were Looking For

• Proven experience in project management within an MSP or similar environment.
• Strong ability to create project proposals, manage timelines, and oversee deployments.
• Exceptional problem-solving ability and critical thinking skills.
• Ability to balance technical knowledge with strategic decision-making.
• A curiosity-driven mindset you love learning, experimenting, and staying ahead of industry trends.
• Excellent communication skills to translate technology into business value.
• Experience with cloud solutions, cybersecurity, and network infrastructure is a plus.

Success Metrics

• Client Satisfaction: Maintaining a 90%+ client retention rate and high satisfaction scores.
• Project Efficiency: Delivering projects on time, within scope, and within budget 90% of the time.
• Proposal Accuracy: Ensuring that 95% of proposals align with project execution and client expectations.
• Team Growth & Engagement: Keeping employee retention high and fostering a positive team environment.

Ready to Make an Impact?

Apply Now!