Let us welcome you home to The Hamlets at Duncan in Duncan, BC

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors.

Reporting to the Director of Care, the Care Office Assistant performs a variety of clerical duties to support the care services operations within the community. Duties include communicating admissions, discharges, receiving and directing visitors, responding to inquiries, performing keyboarding and data entry.

• Performs receptionist duties by receiving telephone calls, handling general inquiries, relaying messages and operating the telephone system and related office equipment as needed.
• Maintains and manages supplies including ordering of office, medical and personal care supplies in consultation with the Director of Care or designate.
• Facilitates communication with care home team members, residents, family members and others through means such as preparing monthly Newsletters, creating distribution lists, drafting memos, responding to inquiries, and directing individuals to the appropriate area.
• Communicates admissions, discharges, transfers and absences to appropriate departments and Health Authority Long Term Care Services.
• Assembles resident data regarding admissions/discharges/transfers and inputs the data into the computerized data system.
• Prepares resident charts and relevant admission documentation and forms and distributes documents to appropriate areas.
• Completes discharge charts for filing according to established procedures.
• Coordinates in consultation with the care team the logistical aspects of care conferences and maintains a master schedule.
• Presents a positive and professional image of the organization to all residents, families, visitors, suppliers, inquiries and other interactions.
• Assists care team members with the processing of physician orders including faxing orders to pharmacy and receiving faxes and distributing to appropriate care services areas
• Arranges in house clinics and schedules appointments for the visiting dentist, foot care nurse and optometrist.
• Develops and maintains fling system (electronic and hard copy) for items such as admission documents, chart documents, templates of forms and other related items.
• Participates in a variety of meetings and/or in-service as directed.
• Performs clerical duties including word processing, compiling daily resident census, filing.
• Follows Occupational Health Safety Regulations.
• Respects and promotes the Resident Bill of Rights.

Qualifications

• Completion of a recognized Unit Clerk or Medical Office Assistant program, or equivalent education and training;
• Must be able to deal with residents and their relatives in a manner that demonstrates tact, empathy and patience;
• Excellent interpersonal and strong communication skills, both oral and written;
• Ability to organize and prioritize workloads;
• Effective analytical and problem-solving skills;
• Experienced in crisis intervention and conflict resolution;
• Proficient computer literacy skills;
• Physical and mental ability to carry out the duties of the position (including a TB Screening and medical clearance from Physician (or equivalent) upon hire).

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check

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