Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from April to September, 2025.

The Advantages to being a FirstOntario Summer Student:

• Competitive wages and Career development opportunities
• Volunteer opportunities through Blue Wave
• Enhanced mental health benefits through TELUS Health
• Access to our Employee Assistance Program which is designed to improve your mental and physical health and productivity at work, school, and home

Job Overview

The Knowledge Analyst (Technical Writer, Trainer) is responsible for providing Knowledge Management and technical writing and training support. In the role the Knowledge Analyst will review, update, organize existing documentation and provide training to IT to align with ISO 27001 guidelines.

Role

• Work with stakeholders to translate technical content into easy to consume user documentation
• Create and implement a roadmap and a strategy to manage all required documents to support ISO 27001
• Be a highly organized individual with excellent time management skills; highly flexible individual who can handle deadlines and unplanned requests for quick action or response.
• Establish relationships with staff to promote awareness of Knowledge Management initiatives
• Assist with interviews and assessments to enhance and deliver systems related tools and technologies, including developing new procedures for electronic records, data, and digital information
• Collect, organize, and maintain content for Knowledge Repositories
• Disseminate knowledge through training and documentation
• Develop and maintain documentation templates to align with standards
• Organize, write, edit, and produce documentation for IT, staff and external users.
• Perform scheduled reviews to evaluate existing documentation and make recommendations for improvements to our documentation
• Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
• Ensure documentation complies with all applicable specifications, standards
• Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators
• Perform other duties as required

Required Skills

• Working towards a University degree/College diploma in the field of Computer Science and/or Information Security
• Possess functional abilities in HTML
• Previous experience developing, editing, process, procedures, guidelines, training aids and the lifecycle of the documentation
• Previous experience working with ServiceNow and SharePoint administration
• Excellent Microsoft Office (PowerPoint, Word, Excel, etc.) skills
• Possess functional abilities in HTML
• Inherently demonstrate a high level of integrity and be trustworthy
• Be quick to respond to requests for service from all of your clients
• Be flexible and adaptable to changing priorities
• Possess exceptional problem solving and negotiation skills
• Openly share your knowledge with the teams
• Be approachable with your superior interpersonal skills, written and verbal communication skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be willing to work flexible hours including evenings and weekends as the job demands and travel as required

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.