Dining Room Server
Department: Dining Room
Reports to: Dining Room Supervisor
General Description:
The Dining Room Server is part of the Moraine Lake Lodge fine dining team responsible for guest and food service for the dining room. The main duties include; morning continental breakfast service, a la carte dinner and wine service, and bussing of tables, cleanliness and organization of dining room, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless guest experience.
Essential Duties and Responsibilities:
Guest Service & Operations

• Greet guests and contribute to a positive experience by connecting with our guests, offering excellent product knowledge, beverage options & pairings, as well as providing local area knowledge,
• Accurately take dining room reservations,
• Suggestive selling, up selling and menu promotions to suit your guests,
• Strong menu knowledge and beverage pairings offered to guests, make note of special requests and follow up on any menu questions/suggestions,
• Prepare and deliver all beverages in a timely manner, follow wine service steps as needed,
• Responsible for full table service (order taking, food runner and bussing/clearing tables),
• Ensure quality assurance checks are completed in a timely manner,
• Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs, complaints or suggestions as they arise,
• Efficiently operate dining room POS (Five Star) system and complete cash-out at end of shift,
• Assist in maintaining service standards for breakfast buffet,
• All other duties as assigned by the Dining Room Supervisor

Qualifications:

• Must be 100% guest service oriented, have excellent people skills with a positive & upbeat personality,
• Minimum 2 years of fine dining serving experience, with Five Star POS knowledge
• Wine service experience required,
• “Serving it Right” Certificate
• Previous tourism/hospitality experience, an asset
• CPR and First Aid Certificate an asset
• Second language is an asset.

Working Conditions:

• Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
• While performing the duties of this position, Team Members are required to be on their feet for extended periods of time,
• Ability to work with outside with varying weather conditions (ex. Extreme Heat, Extreme Cold, Rain, Snow),
• Occasionally required to lift and carry up to 50lbs,
• Occasionally required to lift and climb a step ladder or step stool.

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