The Toronto Blue Jays are looking for a Coordinator, Game and Event DayOperations.

This is the ultimate opportunity to be involved with one of the largest fan experience teams within the organization, supporting with staffing operations and ensuring a seamless fan experience for those who travel near and far to watch Canadas team.

TheCoordinator, Game & Event Day Operationswill support in logistics of both game day and event day operations. Facilitating departmental needs such as game day/event day communication, credentialing, staff scheduling and payroll. TheCoordinator, Game & Event Day Operationswill lead the charge in ensuring all game day/event day issues are properly resolved and recorded, with a focus on elevating the overall fan experience.

This role may be for you if:

• You are detail oriented and a highly effective communicator
• You thrive in a fast-paced high-volume working environment
• You enjoy building and managing tracking processes
• You enjoy working collaboratively with others
• You have a passion for motivating and inspiring others
• You love the Toronto Blue Jays & Live Events!

RESPONSIBILITIES

• Work with the Sr. Manager, Ballpark Experience & Operations in building job specific training decks and resources for the part time game staff, with a focus on WE CARE and the fan experience
• Facilitate all training tracking, ensuring all Ballpark Experience Part-Time staff are completing necessary trainings in a timely manner, following up and providing assistance when necessary
• Responsible for managing and coordinating responses to all game staff inquiries and requests in an efficient, accurate and timely manner, in collaboration with Coordinator, Game Day Staff Operations
• In collaboration with the Sr. Manager, Ballpark Experience & Operations build and distribute the Ballpark Experience Supervisor schedule for all games and events
• Oversee payroll for all Ballpark Experience supervisors, including tracking of hours, missed shifts and days off.
• Collaboratively work with all Part-Time People Leaders on initiatives related to the part-time staff experience (i.e. training, recruiting, rewards & recognition program).
• Work with internal departments such as, Security, Facilities, Engineering, Fan Services, Promotions & Events etc. to oversee departmental communication through building, updating and distributing homestand and event overview notes, and maintain online portal
• Oversee online information portal, working collaboratively with IT department to continuously improve and drive adoption of portal use
• Work with the Director, Ballpark Experience & Operations to evaluate current credential processes to identify areas for improvement
• Collaboratively working across departments and MLB, ensure all vendors and visitors have the proper credentials
• Conduct annual research into other teams and venues for best practices in baseball and event operation and staffing experiences
• Support the department with administrative tasks such as ordering, invoicing and filing
• Support the Sr. Manager, Ballpark Experience & Operations in game and event day responsibilities for all Toronto Blue Jays home games and concerts including acting as duty manager for select games and events
• Work collaboratively across internal departments to ideate and continuously elevate the fan experience
• Review Incident Report Cards following each event, build and track follow-up where needed, ensuring all fan escalations are dealt with in a prompt and respectful manner working closely with other game day departments to resolve
• Build and maintain strong working relationships with internal departments and part-time staff. Contribute to creating and maintaining a collaborative culture.

QUALIFICATIONS:

• 1 to 2 years of experience in a fast-paced event, office or administrative environment
• Post-secondary education in sports, business, or hospitality and events preferred
• Available to work all 81 Toronto Blue Jays home games, as well as concerts/events, including evenings, weekends and holidays
• A team player who will establish and maintain strong relationships with internal departments and game day staff to reach desired result
• Excellent organizational, detail orientation and time management skills. Must be able to multi-task and meet required deadlines
• Confident and effective communication skills interpersonal, written, and verbal
• Highly proficient in Microsoft applications with a focus on Microsoft Excel
• Ability to lift in excess of 30 pounds
• Ability to walk and stand on concrete for long periods of time; walk up and down ramps and high/steep stairs; bend, stretch, engage in repetitive motions, push; pull and carry items for a short distance
• Ability to be exposed to loud noises and flashing/bright lights and screens
• Experience in customer service an asset
• Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset

Blue Jays has a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.