Job Summary

The IT Desktop Support intern is responsible for assisting with end-user support and troubleshooting technical support issues on desktop computers, laptops, printers and telephones.

Internship Type: This is a full-time internship

Term Placement Available:

• Summer (May - August 2025)
• Fall (September - December 2025)

Main Responsibilities

Ongoing

• Answer and respond to Help Desk calls, emails and personnel requests for technical support.
• Assist with building and configuring workstations as per departmental processes.
• Assist with installing computer hardware components, operating system software and end-user applications.
• Provide support to end users on a variety of issues.
• Help identify issues, research and assist with resolving technical problems.
• Track and monitor problems to ensure a timely resolution.
• Support Game Day and or Event Day setup and support as required.
• Assist other team members as required.

Periodic

• Willingness to accommodate flexible work schedule, which includes working before/after hours as well as weekends for situations that require special attention.
• Represent Senators Sports & Entertainment in a positive manner to fans and the community.
• Perform other tasks as requested.

Job Requirements

• Must be enrolled in a post-secondary program requiring a placement for credit

• 1st or 2nd year College/Technical Diploma
• Demonstrate the ability to support Microsoft Windows, Microsoft Office, and Exchange/Outlook.
• Ability to install and troubleshoot problems with various 3rd party applications and utilities.
• Strong technical aptitude -- this position requires competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
• Willingness to learn and acquire new skills as new and/or updated technologies emerge.
• Able to work under pressure and meet tight deadlines.
• Effective interpersonal and oral communication skills .
• Team player.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.