Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

POSITION: Security Account Manager

TYPE: Full timeLOCATION: Acheson, Alberta PAY: $21.00 - $23.00 / per hourSHIFT: Monday to Friday - 0600 -1400

OVERVIEW

Are you a dynamic leader with a passion for security and team development? Join our team as a Security Account Manager and take charge of the day-to-day operations of an assigned account. You'll be responsible for managing and developing security personnel, building strong relationships with clients and employees, and ensuring the highest standards of service. This role offers the opportunity to exceed goals while providing exceptional customer service.

RESPONSIBILTIES

• Leadership & Management: Supervise daily security operations at the client site, managing a team of security officers and supervisors. This includes hiring, scheduling, payroll, training, coaching, and development.
• Client Relations: Build and maintain effective relationships with clients and employees, ensuring high-quality security services to protect people and property.
• Operational Excellence: Coordinate support services to ensure operational goals are met. Handle escalated security issues and emergency situations with professionalism.
• Staff Development: Develop staff through performance management, including coaching, counselling, and training. Ensure employee grievances are resolved and personnel records are up-to-date.
• Communication: Maintain regular communication with clients and staff, ensuring policies, company announcements, and job openings are consistently updated.
• Training & Compliance: Conduct site-specific and annual refresher training for security personnel. Ensure compliance with corporate training standards and maintain operational procedures.
• Customer Satisfaction: Proactively communicate with clients to meet their needs, providing security and technical expertise to ensure complete satisfaction.

KEY COMPETENCIES

• Staff Management
• Problem Solving and Conflict Management
• Time Management
• Customer Focus
• Motivating and Directing Others
• Drive for Results

REQUIREMENTS

• Valid Alberta security guard licence.
• College diploma in Criminal Justice, Business Administration, or a related field (preferred).
• Minimum of two years of experience in business management, operations, or supervisory roles.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Strong ability to develop and grow customer relationships.
• Outstanding interpersonal and communication skills.
• Ability to work independently and in a team-oriented management environment.
• Excellent time management and problem-solving skills.

DISCLAIMER

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

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Closing

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID2025-1326313