Overview

Under the direction of the Vice President of Human Resources, the Human Resources Manager – Recruitment & Training is responsible for managing and overseeing strategic guidance relating to Human Resources with a strong focus on Recruitment and employee Training. This role also provides human resources consultation and support to property departments to define and execute recruitment and training strategies that enable the accomplishment of business objectives and provides change management leadership as needed.

The HR Manager Recruitment & Training will also have the direct reports of the Recruiter and Training Specialist roles. This position is also an integral member of the property's Human Resources team, working closely with fellow Human Resources professionals in support of the property's Human Resources' goals. Additionally, this role collaborates with global Support Services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives

Responsibilities

Employee Training

• Oversee the end-to-end training process, ensuring a seamless and positive experience for all employees
• Align and maintain our global standardized training workflows and documentation to ensure consistency and quality across properties
• Implement training and development programs to enhance the skills and capabilities of the Hard Rock Ottawa employees
• Establish and track key performance indicators (KPIs) to measure and continuously improve the effectiveness and efficiency of training efforts.
• Support the implementation of new technologies and platforms that can streamline training efforts and improve outcomes
• Oversee skills development for all employees in collaboration with department leaders
• Manage and design brand induction training for all employees, tracking their journey at 30/60/90-day intervals.
• Oversees and collaborates with internal audit team to ensure mandated training is 100% completed by all employees.

Recruitment

• Oversee the end-to-end recruitment process, ensuring a seamless and positive experience for all candidates
• Align and maintain our global standardized recruitment workflows and documentation to ensure consistency and quality across the team
• Inspire and drive a culture of excellence and accountability within the recruitment team, ensuring alignment with organizational goals
• Build, mentor, and empower a world-class recruiting team, focusing on performance, professional growth and development
• Utilize analytics and metrics to inform and optimize recruitment strategies, ensuring alignment with growth objectives
• Support the implementation of new technologies and platforms that can streamline recruitment efforts and improve outcomes
• Develop and promote Hard Rock's talent brand to attract top-tier candidates
• Partner closely with department leaders to understand their recruitment need and create hiring strategies for each department.
• Plan the participation of Hard Rock Ottawa in recruitment events;
• Develop content and deliver information sessions and presentations for recruitment events, managers and other HR employees

Qualifications

Experiences, Education, and Certifications

• Over 5 years of experience in both technical and non-technical recruiting, and at least 2 years experience in learning and development with a proven track record of success in a fast-paced environment
• At least 5 years in a senior leadership role, with demonstrated ability to set strategic vision and lead teams through periods of rapid growth
• Strong experience in building, coaching, and empowering leaders and teams,
• Exceptional analytical, data driven, and prioritization skills; with a strategic approach to problem-solving and decision-making
• Proactive and innovative mindset, with the ability to assess talent needs and introduce new ideas to enhance recruitment and training processes
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

ADDITIONAL REQUIREMENTS

• Previous hospitality, hotel or casino experience highly preferred, particularly in human resources.
• Ability to travel (10-15%) and work flexible schedules, including nights, weekends and holidays is required.
• Fluency in English: additional languages (French) preferred.

SKILLS

• Must be proficient in Microsoft Office, i.e., Excel, PowerPoint, Word, and Outlook
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to work flexible schedules, including nights, weekends and holidays as required.
• Ability to be punctual and meet deadlines.
• Ability to function independently in a multi-task environment, as well as a part of a team.
• Ability to deliver a service level which creates an atmosphere that makes our internal and external guests want to return, giving each guest a positive, memorable experience.
• Ability to present an image of excitement, enthusiasm and outgoing personality, while being able to present a professional appearance and demeanor.
• Ability to develop and deliver programs which create a service level of excellence for all levels of management and Team Members.
• Ability to link training to the organization's strategic goals.
• Ability to exercise sound judgment on an independent basis.
• Ability to maintain strict confidentiality.
• Must possess excellent attention to detail and be extremely organized.
• Interact with management and Team Members of all departments, embodying and encouraging a positive work attitude and assessing and assisting with Human Resources needs across all departments.
• Other assignments as directed.

PHYSICAL DEMANDS

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment