Naturalist/Canoe Attendant
Department: Café and Canoes
Reports to: Café / Canoe Supervisor and General Manager
General Description:
The Naturalist/Canoe Attendant is part of the Moraine Lake Lodge front desk team responsible for guest services, hiking trips and canoe rentals. The main duties include; leading morning interpretive hikes for lodge guests, planning excursions for guests and all duties associated with canoe operations. The Main duties in Canoes include; guest service, cash handling, informing guests of all operational procedures and ensuring safety of all guests renting a Moraine Lake Lodge canoe. The Canoe Attendant also conducts canoe lessons in a fun, professional and consistent manner as outlined in the canoe manual. Safety all comes first.
We offer subsidized on-site housing for all team members (private rooms for senior positions and shared for entry level positions).
Essential Duties and Responsibilities:
Naturalist Duties

• Ensure quality guest experience by providing consistent and efficient service,
• Follow all procedures as outlined in the Naturalists manual,
• Lead safe and interpretive hikes,
• Ensure all guests sign a hiking waiver form prior to departure,

Canoe Operations

• Follow all procedures as outlined in the Canoes manual,
• Ensure all guests sign a canoe waiver form prior to entering a canoe,
• Prepare accurate daily reports,
• Operate Five Star POS system; perform flawless cash-out upon daily closing,
• Be knowledgeable and promote Moraine Lake Lodge, Cathedral Mountain Lodge, Banff National Park & surrounding areas,
• Performs additional responsibilities, as requested by the Front Desk Supervisor or General Manager.

Team Work & Other Duties

• Assist in housekeeping and perform maintenance tasks during slow periods or when canoe dock is closed,
• Maintain strong communication & relationships with all Moraine Lake Lodge departments,
• Participate and offer information in daily kitchen team meeting and communication logs,
• Maintain a positive working environment.
• Promote Moraine Lake Lodge and surrounding areas. Be proactive in attracting guests to the facility and cross marketing hotel rooms, gift store and food outlets.

Qualifications:

• Must be 100% guest service oriented, have excellent people skills with a positive & upbeat personality,
• Minimum 1 year of previous Outdoor Adventure experience, involving interaction with guests, preferably in a similar role,
• Currently enrolled in Biology, Natural History or related Degree program, an asset,
• Must be IGA (Interpretive Guides Association) certified (or become so prior to employment),
• CPR or preferably Wilderness First Aid Certificate,
• Must be have POS experience, with guest services and cash handling,

Working Conditions:

• Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
• While performing the duties of this position, Team Members are required to be on their feet for extended periods of time,
• Ability to work with outside with varying weather conditions (ex. Extreme Heat, Extreme Cold, Rain, Snow),
• Occasionally required to lift and carry up to 50lbs,
• Occasionally required to lift and climb a step ladder or step stool.

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