Company Description

About Us: SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.

Job Description

About the Team: Reporting to the Personal Shopping Associate Manager, the Associate Online Personal Stylist is responsible for supporting the Personal Shopping team to provide a high-touch personal styling and shopping experience. The ideal candidate will answer high value customers' requests in real time, develop a supporting relationship with the Online Personal Stylist's client base, and source product information for both the Personal Shopping and Customer Care teams.

Why Join Us:

• Develop a supporting relationship with the Personal Shopping team's client base, act as point of contact in the absence of the Personal Stylists.
• Assist Personal Stylists with client returns and rush orders, organize and follow up with items on hold and special orders, assist stylists with moving reserved inventory.
• Assist Online Personal Stylists with in-person fitting sessions, consignment orders and product pulls, and conduct internal follow ups after order is completed.
• Support Online Personal Stylists by compiling personalized recommendations based on customer profiles and seasonality.
• Preparing product decks and style edits for exclusive capsules that Online Personal Stylists can use as support for pre-selling.

Qualifications

How To Excel In This Role:

• A minimum of two years' experience in a customer service or sales associate role.
• Styling experience will be considered as an asset.
• Excellent written and verbal communication skills in French and English.
• Fluency in Korean will be considered as a strong asset.

What Sets You Apart:

• Customer-oriented with exceptional problem-solving skills.
• Excellent organizational and time management skills.
• Ability to manage priorities in a fast-paced environment.
• Ability to quickly identify customer personality and style.

Additional Information

Perks And Benefits:

• Extended health and dental benefits, including comprehensive mental health programs and coverage.
• Parental top up program.
• Generous Employee Discount.
• Access to telemedicine and employee and family assistance program.
• Savings and retirement plan matching contributions.
• Gender Affirmation Coverage.
• Opportunity to work with cutting edge technologies and an innovative team that's pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

#LI-Hybrid, Hybrid remote/in-office