Note: Hybrid 2 days per week onsite

Public Sector Experience: Not required

Must Haves:

• 8+ years' experience with change strategy development
• 8+ years' experience with communication and training planning and execution
• 8+ years' experience collaborating with project teams on large-scale change initiatives
• 8+ years' experience with change management project metrics and reporting

Description

Summary of Role:

• Focusing on communication, employee engagement, training, and stakeholder alignment, the Change Management Specialist plays a crucial role in the successful adoption of the Transition Program, including effective execution of change management strategy/plans to engage with cross-functional stakeholders to drive adoption of new technologies, processes, and ways of working.

This position:

• involves building stakeholder buy-in and fostering a culture of change readiness throughout the organization, paving the way for a smooth transition during the change journey; and requires extensive real-world change management experience in large-scale change initiatives, excellent communication skills, and the ability to engage and influence stakeholders at all levels.

Primary Responsibilities:

Change Strategy Development

• Design and execute comprehensive change management strategies to support the goals of the Transition Program.
• Conduct readiness assessments and change impact analyses to identify gaps and areas requiring focus and support.
• Develop and execute a detailed change management strategy aligned with project milestones tailored to the Transition Program.
• Create a structured change roadmap, integrating communication, training, and engagement plans.

Stakeholder Analysis and Engagement

• Identify and map key stakeholder groups to understand their needs, concerns, and levels of influence, ensuring their concerns are addressed and their input is incorporated into plans.
• Build and maintain relationships with stakeholders across all levels to ensure alignment and support for change initiatives.

Communication and Training

• Develop and execute communication and engagement strategies and tactics to ensure employees understand, accept, and adopt new technologies and processes.
• Collaborate with key stakeholders both at the program level and the project level to design and develop compelling, user-friendly materials (e.g., FAQs and infographics) that articulate the Program's mission, benefits, and progress.
• Tailor messages for diverse audiences to ensure clarity and relevance.
• Monitor and address feedback to improve communication effectiveness.
• Serve as a point of contact for stakeholders to raise concerns and seek guidance during the transition.
• Partner with key stakeholder groups to co-create training and knowledge transfer materials to equip impacted employee groups with the information and skills needed to succeed in the post-transition world.
• Organize and facilitate workshops, training sessions, and focus groups to ensure clear understanding and adoption of changes.

Metrics and Reporting

• Establish and track metrics to measure the success of change management initiatives, such as adoption rates, training completion, and employee satisfaction.
• Provide regular updates and recommendations to leadership on progress and areas for improvement.

Collaboration with Project Teams

• Work closely with project managers, organizational leaders, and vendors to align change management efforts with overall program goals.
• Develop a roadmap for change activities aligned with project milestones, ensuring change initiatives are delivered on time and align with broader program deliverables.

Relevant Qualifications and Experience:

• Minimum 8 years of experience in change management, preferably in large-scale digital transformation programs.
• PROSCI or Lean Change Management certification preferred.

Skills:

• Strong understanding of digital technologies and their impact on business operations and culture.
• Excellent communication, presentation, and facilitation skills, with the ability to simplify complex information.
• Proficiency in change management frameworks and methodologies.
• Analytical mindset with the ability to assess change impact, interpret data, and refine strategies accordingly.

Core Competencies:

• Strategic Thinking and Planning
• Emotional Intelligence and Empathy
• Problem-Solving and Result-Driven Approach
• Collaboration, Teamwork, and Relationship-Building
• Stakeholder Management
• Adaptability and Resilience

Certifications / Education:

• Bachelor's degree or equivalent practical experience.