The Saskatchewan Liquor & Gaming Authority is seeking a self-motivated and detail-oriented individual to provide support as a Technical Analyst, Server within the Information Technology Branch.
This position is required to work on-site.
Technical Analyst provides tier 2 technical support, with the primary focus on the SLGA's server infrastructure, as well as secondary support of client, network, printer and peripheral hardware and software. This position receives direction from both the IT Support Supervisor and Server Team Lead and is responsible for following Information Technology Infrastructure Library (ITIL) based support processes. Core functions of the job include: the installation, configuration and maintenance of all server hardware and software and participating in weekend maintenance rotation.
Competencies (Job Family – Technical)

• Accountability (Level A) – Takes responsibility for one's own actions, behaviours and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level B) – Adapts behaviours and approaches to address specific situations.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

• Installing, configuring, coordinating, and administering SLGA's server environment including server hardware, network operating systems, and workstation application software and performing backup requirements as designed by the organization.
• Tier II escalation for the help desk analysts to provide resolution or assistance on incidents that cannot be resolved at first-level support.
• Providing technical support for deskside and related systems or peripherals within SLGA including software and hardware problem determination and resolution. Consult with other information technology resources as required.
• Monitoring and testing of related systems and elements to ensure the reliability and integrity of computer environments. Investigation of known problems and escalation when required.
• Ensuring internal customers are guided and knowledgeable on SLGA policies and procedures related to LAN and deskside environment. This includes password protection, storage of data, software licensing, service availability, data back up and service level targets.
• User Account Lifecycle Management with compliant and secure user access.
• Enhancing and developing quality support methods and communication skills through coaching feedback and other developmental approaches.
• Researching, resolving, and responding to questions received via telephone and email, while returning calls in a timely manner in accordance with current standards.
• Acquiring and maintaining current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
• Changing all security codes or passwords for systems upon changes in SLGA's Information Technology Branch personnel.
• Reporting on system availability and all period-related statistics, indicating problems, and trends.
• Adhering to change management and problem management processes as administered by SLGA.

• Performing Daily, Weekly and Monthly checks for the server environment.
• Initiate, test and track evaluation of new features, tools, and IT products to enhance organizational productivity and maximize the value of SLGA's IT resources.

Required Technical Knowledge, Skills and Qualifications

• The knowledge and qualifications required for this role are generally acquired through successful completion of a degree or diploma from a recognized educational institution where the course was in the IT field and several years of relevant experience in a technology setting that includes the configuration, implementation, and support of server-side technologies. Alternatively, a combination of education, IT industry-recognized certifications and relevant experience may also be acceptable.
• The ability to follow and write detailed technical materials, diagnose technical problems, and apply technical instructions is also required.
• Relevant and current certification is an asset.
• Knowledge of ITIL processes and procedures.
• Demonstrated knowledge and/or experience in the following:

- Server OS - Backups or Disaster Recovery solutions - User Management or RBACl- Virtualization- Scripting or Automation- Security products- Hyper-Converged systems - Patching or updating management- Cloud-based productivity suites- Email services
- Password Management Solutions- Cloud Computing- Enforcing configuration settings
- Administration of Collaboration tools such as Email, File Sharing and Chat
Physical Requirement
Ability to be able to push, pull, lift, and carry weights up to 23 kg (51 pounds).
Working Conditions
The Technical Analyst works core office hours (8:00 a.m. and 4:45 p.m.) Monday to Friday on-site, with a scheduled day off every second week excluding statutory holidays in an office setting.
There is a risk of exposure to electrical hazards. Occasional travel is required.
The incumbent should maintain a safety-focused attitude, prioritizing the safety of yourself and others while interacting with irate customers.
What We Offer
We offer a range of benefits to support the wellbeing and professional growth of our employees, including:

• Competitive Wages: $29.31 to $37.30 per hour. This position is also eligible for a temporary market supplement of 10%.
• Professional Development: Access to training and development programs.
• Health and Safety: Comprehensive safety training.
• Positive Work Environment: A supportive and inclusive workplace culture.
• Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.

How to Apply
Please submit your application by applying online.
Both your cover letter and resume will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates, who have been screened into the competition, will be required to participate in an assessment and interview.
The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.
Application deadline: 11:59 pm, January 23, 2025
Vacancy number: 04F25
Expected Screening Start: January 24, 2025
Potential Start Date: February 3, 2025

SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Aboriginal people, persons with disabilities and visible minorities are encouraged to self-identify.

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