Client Management:

• Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks, custom reporting and cadence activity.

• Specification / SKU maintenance; validating, updating and controlling revisions / version and production routing options.

• Communication skills verbally and written, including email etiquette required.

• Client Inquiries

• Intercompany Inquiries

• Expediting Orders

• Management and interaction with client portals and / or other middle-ware programs EDI, etc.

• Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc).

Project Management:

• Working with Sales regarding activities towards new account activation and onboarding. Includes credit approval status and advocation.

• Follow up activities required towards project development status, includes design, estimating, and graphics approval. Includes colour / brand management, fly sheet execution, and spec completion in MIS system.

• RFQ Process, validation required after release of order to production, spec review against quotation.

• Understanding and application of unique requirements; C of C, FSC, GMP or other Food Safety order validation

Finance Support:

• Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreement.

• Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems.

Quality Review:

• Assist with non-conformance investigation, corrective and preventative actions.

• Assist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account.
  

Qualifications:

• 3+ years proven experience in customer service, proven to be customer oriented.

• Strong communication skills both verbal and written.

• Strong attention to detail and accuracy.

• Ability to work cross-functionally and communicate effectively with various teams.

• General proficiency computer skills, Microsoft products; Outlook, Word, Excel.

• General analytical and problem-solving skills.
• Self starter but also able to work within a team setting.