Role Description:

The Infrastructure Analyst role supports the infrastructure hardware and software for the business application environment. Infrastructure support includes servers, storage, network and firewall. The requested work may include the installation, upgrade, support, monitoring, and optimization of infrastructure.

Responsibilities:

• Monitors, troubleshoots and optimizes infrastructure performance
  
• Identifies and manages enterprise infrastructure performance bottlenecks
  
• Monitors, troubleshoots and optimizes hypervisor, operating system and middleware performance
  
• Maintains and upgrades the operating systems, software and middleware
  
• Respond to incidents and problems
  
• Administers patches according to Vulnerability Management Standards
  
• Perform backups and recovery
  
• Capacity planning
  
• Hardware maintenance support
  
• Tests and analyzes infrastructure performance
  
• Makes installations on servers
  
• Oversees system operations
  
• Designs and implements middleware software, maintenance and support requirements
  
• Designs and develops interoperability testing of many component products
  
• Documents integration and middleware solution documentation
  
• Ensures consistent use of integration of application middleware components
  
• Documents infrastructure architecture and solutions
  
• Installs, maintains and upgrades infrastructure equipment
  
• Using process improvement methods to manage work and streamline processes
  
• Other duties as assigned
  

Skill Requirements/Qualifications:

The following are minimum qualifications and/or experience for the delivery of the Services:

• Minimum five (5) years of experience installing and supporting hardware and software infrastructure in a corporate data centre environment
  
• Minimum three (3) years of experience supporting Windows Server
  
• Ability to adapt to change in dynamically evolving situations
  
• Ability to work in a team environment
  
• Excellent customer service skills
  
• Ability to analyze and problem solve
  
• Strong written and oral skills and ability to explain complex technical issues with stakeholders of various technical acumen.