Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.
Job Details
Wage range: $22.89 to $27.04 per hour
Shift structure: Monday to Thursday (afternoon shifts, five hours per day) and Sunday (afternoon shifts, 5.87 hours per day)
Primary location: CASA House
Union: In-scope
Classification: Administrative Support II
FTE: 0.7 FTE (25.375 hours per week)
Status: Permanent

About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.
The Receptionist will:

• Develop an understanding of CASA's programs and the associated referral processes to best support patients and their families.
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Book appointments, make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
• Maintain a clean, safe and organized workspace.
• Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
• Assist with staff scheduling.
• Provide coverage for medical transcription service as well as Intake and Health Records when required.

Qualifications

• Two years of relevant administrative experience.
• Successful completion of medical office assistant and/or business administration program is an asset.
• Experience in a medical office setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to prioritize.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: January 15, 2025
Please quote the following competition number in your application materials 25-007

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