About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you'll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Position Overview:
We are seeking a highly organized and dedicated Customer Service Administrator to join our team at Avenir Energy, a leading propane distribution business. The successful candidate will be the primary point of contact for customers, providing outstanding service, ensuring timely processing of orders, and handling inquiries related to propane delivery and services. The role will require excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:

• Customer Support:
  • Serve as the primary contact for customer inquiries via phone, email, and in-person.
  • Provide accurate and timely information regarding propane services, billing, and delivery schedules.
  • Resolve customer issues or complaints in a professional and efficient manner.
  • Handle requests for propane deliveries, tank refills, and equipment maintenance.
• Order Management and Customer Invoicing
  • Process customer orders and ensure correct details are entered into the system.
  • Follow up on customer delivery inquiries
  • Maintain and update customer records and service histories.
• Customer Payments:
  • Assist customers with billing inquiries, including reviewing invoices and charges.
  • Process payments, including credit card and electronic payments, and ensure timely invoicing.
  • Collaborate with the accounting department to address payment discrepancies.
• Administrative Tasks:
  • Maintain customer files and documents in a well-organized manner.
  • Assist with inventory management for propane inventory, tanks and related equipment.
  • Coordinate with other departments (logistics, sales, etc.) to ensure seamless service delivery.
• Compliance and Safety:
  • Ensure that customer interactions and records comply with safety and regulatory standards.
  • Stay informed about industry regulations and propane safety standards.

Qualifications:

• Education: High school diploma or equivalent (Associate's degree preferred).
• Experience: 2+ years of experience in customer service, preferably in a propane, energy, or distribution-related field.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and customer management software (CRM).
  • Ability to handle stressful situations and resolve conflicts professionally.
  • Knowledge of propane products and safety standards is a plus.
• Physical Requirements: Ability to sit at a desk for extended periods and occasionally lift items up to 25 lbs.

Additional Information:

• Competitive salary and benefits package.
• Opportunity for growth within the company.
• Work in a dynamic and customer-focused environment.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy's employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

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