Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Wellness resources

Were hiring a Sales Associate to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia.
This is a full-time, year-round position that works from our head office in Richmond, BC. Seeking a start date in February 2025 with a long-term commitment to the position.
Working at Sonora Resort, a Relais & Chateaux property, means you are part of a team of passionate professionals focused on working together to deliver an exceptional hospitality experience. Advance your career and grow professionally under the Relais & Chateaux brand alongside a dedicated management team and dynamic seasonal staff. The Sonora lifestyle is unique and exciting, well-suited to those who are passionate about customer service, hospitality and working in an environment where every day presents new challenges and opportunities for growth.
Position Summary
The Sales Associate is responsible for providing a Relais & Chateaux calibre guest services experience pre and post stay. Enthusiastic and knowledgeable about travel, you are an expert in your field you know every detail of the Sonora product and stay up to date on industry trends. You are an avid protector of the guest experience, an expert in business development and are highly detail oriented when crafting itineraries and managing payment processes.
Benefits:

• Competitive salary and annual performance-based bonus
• Comprehensive extended health, dental and insurance benefits package.
• A Hybrid remote work policy with the option to work from home up to 2-3 days per week, and 2-3 days per week at our offices near YVR Airport.
• Opportunities for training, professional development and career advancement
• Employee Discount Privileges: Special room rate for yourself and immediate family members at Sonora Resort. Special discounted rates for yourself at other Relais & Chateaux properties around the world.
• Employee and Family Assistance Program for Mental Health support
• Opportunity for business travel to trade shows, exhibitions and sales calls. Occasional Travel to Sonora Resort for marketing events will be required.

Summary of Responsibilities:

• Provide seamless, efficient and optimized pre and post stay guest services designed to convert and retain guests.
• Receive and respond to inquiries via a variety of platforms (including but not limited to phone, email, social media and WhatsApp), providing prompt, accurate and well-curated advice.
• Prepare quotes for clients (using Excel and other software tools) and ensure correct rates are communicated to clients.
• Provide detailed information about reservation requests to the reservations department.
• Customize guest itineraries and coordinate reservation/trip details with operations.
• Provide essential trip planning information to guests such as date, time and location of transportation to/from resort.
• Coordinate with reservations, ensure room inventory is managed to optimize sales.
• Learn and apply various software including property management software (PMS) and Customer Relationship Management (CRM) tools to elevate the guest experience and optimize productivity.
• Develop and maintain strong and mutually beneficial relationships with clients (B2C and B2B).
• Provide accurate and up-to-date information about Sonora services to booking agents at regular intervals.
• Train booking agents to sell Sonora services, including hosting in person and online training sessions.
• Brief and work with marketing to develop new sales materials.
• Coordinate and host site visits for travel agents/media and event organizers.
• Manage and complete the sale of high value contracts for corporate groups.
• Evaluate B2B partnerships and develop new ones.
• Advise the leadership team on favourable terms of agreement with booking agents, helping to ensure win-win agreements are reached.
• Evaluate, prioritize and attend trade shows/exhibitions, with up to 20% travel required.
• Prepare inspiring presentations to deliver at Trade shows/exhibitions.
• Clearly identify payment schedules to clients. Use payment reports to identify payments coming due and late payments and follow up with clients when necessary.
• Coordinate commission payments, using commission reports to identify the status of payments and working with Accounting & Finance to ensure commissions are paid on time.
• Support Finance to ensure accurate sales reporting is maintained.
• Ensure pre-stay payments are collected on time, adhering to the resorts terms and conditions.
• Contribute to the development of a strategic sales plan designed to meet annual revenue targets.
• Contribute to budgeting for the sales department.
• Monitor market trends, competitor activities and industry developments to adjust sales strategies as needed.

Qualifications & Experience:

• Must be fluent in English; additional languages considered an asset.
• Must be eligible to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
• An undergraduate degree, with an emphasis on business preferred.
• Technical Proficiency: Proficiency with MS Office Suite; experience with property management software (PMS) and Customer Relationship Management (CRM) software an asset.
• Sales Expertise: Demonstrated experience in sales, with a proven track record of achieving and exceeding sales targets, preferably within the luxury travel or hospitality industry.
• Travel Industry Knowledge: Deep understanding of the travel industry, including current trends, competitive landscape, and market dynamics.
• Customer Service Excellence: Strong commitment to providing exceptional customer service, ensuring a high calibre guest experience pre and post stay.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and professionally across various platforms (phone, email, social media, WhatsApp).
• Relationship Building: Strong ability to develop and maintain effective B2C and B2B relationships, with a focus on client satisfaction and retention.
• Detail Orientation: Highly detail-oriented with the ability to accurately prepare quotes, manage reservation details, and coordinate itineraries.
• Organizational Skills: Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strategic Thinking: Ability to contribute to the development of strategic sales plans and budgeting efforts.
• Travel Readiness: Willingness and ability to travel up to 20% for trade shows, exhibitions, and client meetings.
• Trustworthy with sensitive or confidential company information
• Passionate: A genuine passion for travel and hospitality, with a deep appreciation for delivering exceptional guest experiences.
• Proactive: A proactive approach to problem-solving and anticipating guest needs, ensuring a seamless experience.
• Enthusiastic: High energy and enthusiasm for the role, inspiring confidence and excitement in clients and colleagues alike.
• Team-Oriented: Collaborative and team-oriented, willing to support and work closely with various departments to achieve common goals.

Sonora Lifestyle:

• Will be required to work independently based out of the Sonora Head Office in Richmond.
• Sonoras Hybrid Remote Work Policy applies; At this time, a minimum of 2-3 days per week required in office, subject to change.
• Will be required to spend time onsite at Sonora for sales events and travel on occasion for Trade shows.
• A positive and supportive team work environment, working as part of our Sales & Reservations Team.
• Extensive computer work is involved, which includes typing and reading from a computer screen.

APPLY TODAY
Sonora Resort is an equal opportunity employer that aims to create a healthy, accessible, and rewarding work environment which highlights employees unique contributions to our companys success. Applicant must be legally eligible to work in Canada.
We wish to thank all applicants; however, due to the volume of applications we will only be contacting short-listed candidates. No telephone inquiries please. Be advised, Sonora Resort does not use third party recruitment services.
Please be aware that Sonora may collect, use, and/or disclose your personal information (including the information in this application or related information) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

Flexible work from home options available.