At Fintel Connect, we deliver leading growth marketing solutions for the financial industry. Our mission is to empower banks and financial institutions with innovative tools and insights that enable them to effectively reach future customers and deliver tailored products that are compliant and cost-efficient. We proudly support over 80 leading financial brands across North America, including Royal Bank of Canada, Tangerine, Ramp, and Neo Financial.

Who We're Looking For:

As a Senior Technical Integration Specialist at Fintel Connect, you'll lead the charge in seamlessly integrating clients into our platform, ensuring they can easily track conversions and optimize their results. You'll be the go-to technical expert, resolving issues, optimizing tracking, and driving smooth implementations that exceed client expectations.

We're seeking someone who is detail-oriented, organized, and thrives in a dynamic, results-driven environment. In this role, youll own the integration process from start to finish, collaborating with both internal teams and clients to ensure seamless execution and exceptional outcomes. Your technical expertise and proactive approach will be crucial in delivering top-tier client success.

Core Responsibilities:

End-to-End Technical Integration:

• Lead the technical integration of clients into the Fintel Connect platform, ensuring accurate conversion tracking, landing page integration, and user flow configuration.
• Troubleshoot and resolve integration issues related to tracking, reporting, and technical setups, ensuring minimal client downtime.
• Ensure that clients are fully integrated and able to leverage the platform's tracking features as quickly and efficiently as possible.

Escalation Management & Leadership:

• Lead the escalation process for critical technical issues related to tracking, reporting, and integration that cannot be resolved at the first level of client service support.
• Own the process of identifying, troubleshooting, and resolving technical challenges, working closely with internal teams (Tech, Client Service, Operations) to ensure quick resolutions.
• Keep internal and external stakeholders informed throughout the escalation process, providing clear updates on issue resolution timelines and progress.
• Proactively track recurring technical issues and collaborate with internal teams to develop long-term solutions to prevent future escalations.

Project Ownership & Initiative:

• Take full ownership of the technical integration process for multiple clients simultaneously, ensuring that all integration tasks and technical requirements are completed on time and to specification.
• Proactively identify potential roadblocks, risks, or friction points in the integration process and take steps to mitigate these challenges before they affect timelines or client satisfaction.
• Prioritize and manage multiple projects, balancing urgency with quality to ensure all clients are onboarded successfully and swiftly.

Communication & Stakeholder Management:

• Serve as the main technical point of contact for clients during the initial integration process and ongoing integration requests, maintaining clear, transparent, and timely communication.
• Work closely with internal teams (Sales, Tech, Client Service) to ensure proper coordination and alignment regarding client needs and integration status.
• Provide regular updates to both internal and external stakeholders, ensuring everyone is informed of the progress, potential issues, and next steps.

Process Improvement & Optimization:

• Continuously assess and improve the integration process to enhance efficiency, reduce friction, and shorten client onboarding timelines.
• Identify opportunities to optimize technical solutions, processes, and onboarding materials based on client feedback and ongoing integration experiences.
• Collaborate with product and engineering teams to suggest improvements that can reduce recurring issues and improve integration success rates.

Client Success & Satisfaction:

• Ensure high levels of client satisfaction by resolving technical issues quickly and providing clear guidance throughout the integration process.
• Help clients understand how to use the platforms features and ensure they can successfully track and report on their marketing efforts.
• Maintain a focus on minimizing client downtime, ensuring that clients are integrated and able to see results in the platform as quickly as possible.

Qualifications:

• Bachelors Degree in Computer Science, Information Technology, Marketing, or a related field.
• 5+ years of experience in technical support, integration, or a similar role within a SaaS, performance marketing, or digital marketing environment.
• Proven experience in leading and managing the escalation process for complex technical issues, working cross-functionally to resolve problems and minimize downtime.
• Familiarity with APIs, tracking pixels, analytics tools, and web technologies. Experience troubleshooting and integrating tracking systems and reporting platforms.
• Deep understanding of tracking solutions, landing page integrations, user flows, and conversion tracking in a digital marketing context.
• Knowledge of digital tracking systems (cookies, pixel tracking), troubleshooting integration issues, and understanding tracking technologies in a performance marketing context.
• Understanding of relational databases, SQL (or MongoDB queries), and web technologies (HTML5, JavaScript, NodeJS, PHP).
• Proven project management experience, managing multiple projects simultaneously and meeting tight deadlines.
• Strong knowledge of the financial services and performance marketing industries, including current trends and best practices.
• Experience training and mentoring team members, ensuring quality outputs.
• Experience in process improvement and strategy development, with a focus on optimizing onboarding processes.
• Exceptional communication skills, with the ability to translate complex technical concepts into everyday language and build strong relationships with clients and colleagues.

What We Offer:

• Competitive base salary
• A rapidly growing organization with opportunities for career advancement
• Comprehensive health and wellness benefits
• Demonstrated work/life balance
• 5 Paid personal days
• Paid volunteer hours
• Team events & activities

At Fintel Connect, we are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. Join us and be part of a team shaping the future of growth in the financial sector. For more about us, visit our website: Fintel Connect