Dispatcher

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit may have the perfect opportunity! We are currently seeking a full-time Dispatcher for our On-Demand Shuttle Service operation in Edmonton.

Position Details:

• Schedule: Friday to Tuesday with the following shift schedule
  • Friday 12:30 pm to 10:30 pm
  • Saturday 11:30 am to 7:30 pm
  • Sunday 9:20 am to 6:20 pm
  • Monday and Tuesday 8:00 am to 3:00 pm
• Salary: $51,000 annually

Qualifications:

• High school diploma or equivalent
• Work-related skills in Dispatch, Maintenance or Inventory is considered an asset
• Proficient in Microsoft Word and Excel
• Ability to handle stressful situations in a composed manner
• Customer service focus
• Detailed knowledge of Edmonton and area
• Organization and the ability to multi-task
• Diplomacy and tact

Responsibilities:

• Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
• Receive and respond to requests for emergency assistance or service from dispatched resources
• Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
• Prepare daily vehicle assignments, and communicate with maintenance and operations staff
• Communicate effectively by providing clear and concise information, explanation and direction
• Advise personnel about route or traffic problems that could affect operations or customer service
• Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
• Confer with customers or supervisory personnel to address questions, concerns, and/or requests
• Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
• Perform day to day administrative tasks
• Use various computer applications and databases, and obtain and apply computer-generated information to dispatching activities
• Maintain records of mileage, fuel use, repairs and generate reports
• Advise personnel about route or traffic problems that could affect Transit service
• Confer with customers or supervisors to address questions, concerns, and/or requests