Company Description

We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: 2150 Burnhamthorpe Rd W, Mississauga ON L5L 3A2

Like WCG, you believe in the power of work. As an Employment Resource Advisor, you'll be assist clients in the Self-Serve area of the centre, ensuring all clients accessing are provided with a consistent, professional and welcoming environment. As an ERA you will be responsible for providing clients with the information, tools, and resources to help them undertake job search, career planning, self-assessment, labour market research and other employability-related activities as independently as possible. In this role, you will liaison with Employment Consultants and other staff to ensure that all services offered in the Self-Serve area are current and appropriate to the community and for client needs.

What you'll do

• Check the Employment Ontario Case Management System daily for new client referrals and assign them to Employment Consultants
• Provide clients with access to employment-related self-assessment tools such as interests, personality type and values, and career planning and employability assessments
• Coordinate with Employment Consultants and Retention Specialist to complete client outcome checkpoints in a timely manner
• Assist with completion of initial eligibility determination, identity verification, and client sign-in
• Phone clients to remind them of workshops
• Support clients in the Self-Serve area to access resources including computer workstations with internet access, relevant software programs, Labour Market Information (LMI), telephones etc
• Assist clients in registering for self-serve job search workshops
• Provide relevant print materials and online links to Ontario LMI and other provincial and federal sources
• Promote the WCG Employment Ontario service to clients, community and employers • Facilitate workshops as required
• Provide backup coverage and support for the Employment Consultant team

Qualifications

What you bring

• Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
• Knowledge of the local labour market, community resources and government programs
• Knowledge of job search techniques, career development, and issues relating to unemployment
• Ability to work outside business hours, including in shifts and evenings, when required
• Solid understanding of confidentiality and other professional codes of conduct • Strong digital literacy skills including Microsoft Office Suite
• Employment conditional on obtaining a criminal record check

Preferred Criteria

• Advanced knowledge of employability skills & duties for most employment sectors

For complete job requirements, see the full Job Description here

Additional Information

What we offer

• Competitive salary of $48,120.50 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGEOSD

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.