Regional Fertility Program (RFP) is currently seeking a Full-Time Receptionist to join our team at our Calgary clinic.

As the first point of contact for patients, the Receptionist will perform a wide range of administrative tasks, including in-person and phone/electronic assistance. The Receptionist must maintain professionalism, courtesy, and respect at all times while creating a peaceful, calm environment in the patient waiting areas.

Primary Responsibilities:

• Greet and assist patients, ensuring all demographic, financial, and clinical information is accurately entered into the Electronic Medical Record (EMR).
• Check-in patients, entering visit details into the EMR.
• Maintain and update clinic databases.
• Answer phone calls, triage inquiries, manage voicemail inboxes, and relay messages.
• Direct callers to appropriate services.
• Address general inquiries about clinic programs.
• Process clinic payments, handle intake, and ensure accurate daily cash closing.
• Review and print doctors' billing sheets at the end of each day.
• Escort patients to ultrasound rooms and provide basic instructions.
• Prepare new and existing patient records for each scheduled clinic, including updating charts and stamping required documents.
• Retrieve and forward health record documents and reports for physicians and other healthcare institutions as needed.
• Notify patients of weekend appointments, such as IUI and laminaria tent insertion.
• Reconcile daily Payment Summaries as indicated in HealthQuest.

Preferred Skills:

• Proficiency in computer programs.
• Fast and accurate typing skills.
• Professional phone and email communication.
• Strong time management skills.
• Personal accountability and honesty.
• Excellent problem-solving abilities.
• Ability to manage stressful situations involving colleagues and patients.
• Willingness to learn and adapt.

Education Requirements:

• High school diploma or equivalent required.
• Post-secondary education in administrative support, healthcare administration, or office management is an asset.
• Certification in medical office administration or a related field is a plus.

What's in It for You:

• Comprehensive benefits package, including a Health Spending Account.
• Employer-matched retirement program.
• Fertility benefits.
• Employee assistance program.
• Access to e-tools for meditation, sleep, focus, and more.
• First-class work environment.
• Opportunities for personal and professional development.

Did We Catch Your Attention? If so, we'd love to hear from you—apply today!

Equal Opportunity Employer: The Regional Fertility Program is an equal opportunity employer committed to celebrating diversity and fostering an inclusive environment for all employees and applicants. Please let us know if you require reasonable accommodation during the application or interview process.

We also extend our thanks to all candidates who apply. Due to the volume of applications, we may be unable to respond personally to each one, but we truly appreciate your interest. We look forward to connecting with you in this search or future opportunities.