Administrative Support

Location: Waterford Ontario | Department: Corporate Services | Contract type: Permanent, Full-Time

Caradoc Townsend Mutual Insurance Company (CTM) is seeking an Administrative Support who will report directly to the Corporate Services Team Leader. The position will be based out of our Waterford office.

CTM is a financially strong, growth oriented, policy holder-owned, mutual insurer. CTM is an equal opportunity employer. CTM realizes that your work life is not just about performing a job: its about work/life balance and being part of an organization that allows you to grow and reach your full potential.

Our Corporate Services team is looking to provide excellent customer service and for ways to help our clients better. The Administrative Support will be the front facing contact for clients and business partners visiting and calling the Waterford office. This role provides administrative support to all departments. We strive to deliver efficient processes and customer service for all.

We are a mutualwe are owned by our customers. Their needs will be your highest priority.

What you will do:

• Accurately provide straightforward information in-person and via phone/email.
• Prepare written emails, memos or letters.
• Data entry, documents and records management, accounts receivable and accounts payable support.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs, in accordance with Company policies.
• Contributes to team effort by accomplishing related results as needed.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.
• Answering phones in a professional manner and direct calls as necessary.
• Back up to other administrative staff.
• Build relationships with other departments.
• Other administrative support and duties as assigned.

What you will need:

• High School Diploma or equivalent
• Familiarity with phone systems & Telephone Skills
• Previous experience with Microsoft Office software preferred
• Ability to Multi-task & Attention to Detail
• Excellent time management skills and the ability to prioritize work
• Good listening, verbal and written communication skills
• Punctuality & Attendance
• Professionalism and Customer Focus
• A commitment to showing relentless respect, kindness, and empathy in all you do
• Successful candidates must be able to pass a comprehensive background check.

What we offer

We are an equal opportunity employer offering:

• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, CTM will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

CTM strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, CTM will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.