We are looking for a bilingual Sales Associate (English and Mandarin) to join our growing and dynamic team. Our Sales Centers & Show Suites are an exciting place to work They showcase the industrys very best in design, show homes, and customer-oriented experience. Reporting to their Area Sales Manager , this individual is a valued team member who works closely with our sales & marketing team to deliver high-quality homes on time and on budget to our valued customers.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canadas Best Managed Companies (Platinum Standard), the 9-time winner of Customer Insights Best Customer Experience and 2020,2021& 2022 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the home building industry, the driven team, is the embodiment of Excellence Comes Standard.

What you'll be doing:

1. General Clerical:
   1. Filing- Signed sales contracts, upgrades lists, customer files etc.
   2. Document management Scanning, photocopying, faxing, saving and distributing electronic documents.
   3. Maintain records of customer database
   4. Assist Area Sales Manager in providing projections and reports to achieve monthly and annual sales goals

1. Customer Service
   1. Welcome/greet all prospects
   2. Maintain an active role in all aspects of customer service (setting and managing all homeowners expectations throughout the purchasing process)
   3. Assist in meeting sales targets and goals
   4. Follow up with prospective home buyers on a daily/weekly/monthly basis through multiple communication channels
   5. Maintain a high level of professionalism in the sales center, show suites and appearance of marketing materials and signage
   6. Communicate any customer inquiries or concerns quickly and accurately with Area Sales Manager and/or Sales and Marketing Manager

1. Problem Management/Quality Control
   1. Ensure homeowner expectations are managed and issues are completed in a timely manner

What you bring to the team:

• Experience in an administrative role or previous sales experience.
• Fluency in Mandarin (written and verbal) is considered an important asset
• Experience in an administrative role or previous sales experience
• Multi-family industry understanding is considered an asset
• Experience in Hubspot or similar customer relationship management (CRM) software is considered an asset
• Proficient conflict resolution and customer service skills
• Ability to negotiate with clients, contractors and vendors
• Understanding of when situations should be escalated to appropriate members of management
• Ability to adjust and work with various personality types
• Strong verbal, written and interpersonal communication skills
• Ability to adjust communication style to various personality types.
• Capable of developing strong client relationships
• Strong computer skills specifically intermediate skills in Microsoft Office (Word, Excel, Outlook)
  

• Ability to adjust and work with various personality types
• Available to work the following schedule, (Monday to Thursday from 2 pm8 pm, weekends & Stat holidays (12pm to 5pm)

Qualifications & Education

• High School Diploma
• Post-Secondary education in sales, marketing and/or real estate
• Customer Service Training and/or Certification

The successful candidate will have a genuine customer service focus and a positive and professional demeanor. The selected candidate will be subject to a comprehensive screening process, including a clear criminal record check and reference checks.

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including flex days and flexible work schedules; Personal and Health spending Accounts; RRSP&TFSA matching; team building and reward activities; career growth and advancement.

At Logel Homes, we value and celebrate diversity in all its forms. We believe that a diverse and inclusive workforce brings together unique perspectives, experiences, and talents, making us stronger as an organization. We are committed to creating an environment where everyone feels welcomed, respected, and supported. We strive to build a diverse team that reflects the communities we serve and foster an inclusive culture that encourages collaboration, innovation, and growth.