Meraki Management Group is North York based Customer Acquisition company. Our team is committed to creating promotional campaigns for our clients to deliver the most desired results. We have developed a unique and innovative approach in executing our clients brand promotion, which consistently creates increased customer engagement and sales objectives.

As a Customer Experience Associate at Meraki Management Group you will become a client-centric brand ambassador responsible for achieving sales objectives. We provide hands on training to show you how to deepen customer connections to our clients products and services, while also providing them with the best-in-class service, unique experience, and strong client relationships.

Key Accountabilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Develop client base by recruiting new clients and developing existing ones.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Key Requirements

• Minimum of a high school diploma
• At least one year in Customer Service roles or hospitality positions such as sales, retail or restaurant
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will includes weekends
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Excellent communication skills.
• Ability to work in a fast-moving and dynamic environment.

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