The Part Time Recreation Services Representative is responsible for providing front-line customer service, receiving and addressing public inquiries by phone, email and in person regarding recreation services provided by the Municipality of Port Hope. This position helps create a positive customer experience which includes setting up and cleaning up of programs, rentals and events, greeting people and completing registrations and transactions.Benefits and Perks

• Optional OMERS Pension Plan from the date of hire
• Work-life Balance Initiatives
• Wellness, Social and Staff Ambassador Committees
• Employee and Family Assistance Plan
• Perks and Savings Partnerships

Compensation

$17.77 per hour, eligible for annual wage step increase and minimum wage adjustments.

Qualifications

• Secondary School Diploma preferred.
• Proficiency in computer software applications, knowledge of ActiveNet recreation software an asset.
• Standard First Aid, CPR “C”
• Cash handling and Point of Sale (POS) experience preferred.
• Willingness to obtain required HIGH FIVE ®: Principles of Healthy Child Development and Principles of Healthy Aging
• Strong organization and time management skills, with ability to function in a fast pace, multi-task environment.
• Demonstrated ability to resolve issues in a professional and courteous manner.
• Verbal and written communication skills including courtesy and tact.
• Customer Service, computer and Interpersonal skills.
• Alertness and observant of surroundings.
• Continuous standing and/or walking.
• Requires regular heavy lifting of program equipment and set up of tables and chairs
• Days, evenings and weekend shifts with varied hours are required.

Responsibilities

• Provide a positive, professional image to the public and promote the mandate of the Department of Parks, Recreation and Culture by responding to customer inquiries (in person, telephone, by email) in a positive and timely manner, ensuring that communication is clear and correct to all members of the community and reporting all customer complaints according to policies.
• Maintain a presence at the customer service desk, completing set-up and clean-up requirements or checking on programs or other assigned duties; responsible for first point of contact for patrons and their use of the facility and grounds (ie Tennis courts, skate park, etc) including implementing schedules and general supervision of patrons in the facility areas.
• Responsible for cash handling related to admissions and registrations; balancing cash, recording sales and managing the day to day operations of the customer service area.
• Complete a variety of tasks to support programs, events and rentals such as facility tours, administration and planning supports.
• Monitor participants to ensure all customers are having a positive, safe and inclusive experience including adhering to the rules of the facility and behaviour management policy.
• Responsible for opening and closing recreation facilities, supporting facility operations such as ensuring alarm codes are activated and buildings are secure.
• Respond to emergency situations, perform first aid as needed, activate EMS and complete documentation.
• Responsible for the documentation of daily, weekly, and monthly statistics.
• Maintain sufficient levels of all information materials for office and patron use, on a daily basis.
• Resolve operational conflicts in a swift and professional manner, taking into consideration operations, procedures and customer service standards.
• Monitor and maintain facility schedules relating to rental times to ensure accurate changeovers, assist with setup/tear down of facilities for programs, special events and rentals, be the onsite contact for rentals and programs in the facility and be responsible for general cleanliness of reception, general and program areas.
• Be knowledgeable about all Department Programs, Facilities and Parks and respond in a positive manner to questions and inquiries from the public and assist with the upkeep of display cases and information TVs.
• Monitor patron numbers and capacity of programs and rooms to ensure compliance with Town standards or fire/safety regulations.
• Comply with all Health and Safety regulations, Town policies, procedures and/or security measures while undertaking duties and ensure the public and staff are aware of guidelines where infractions are observed or as required to follow emergency procedures.
• Advise the Recreation Service Assistant and/or Supervisor, Recreation and Culture of any problems related to equipment, maintenance, programs or public inquiries to ensure that service requests can be submitted in a timely manner and/or issues can be communicated to the appropriate staff.
• Adhere to high standards of ethical behaviour and demonstrate his/her understanding that his/her personal actions impact the public's perception of the Municipality.
• Perform other duties as assigned by the Supervisor, Recreation or Culture or other or other members of the program team

Submit an Application

Please submit your cover letter and resume on via: Online at www.porthope.ca/careers by Friday September 13, 2024. Interviews may be scheduled in advance of the closing date.

Recruitment Process

The Municipality of Port Hope is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs and identity are respected.

We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.

Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date. All applicants will receive an automated email confirming the submission of their application, but only those candidates selected for an interview will be further contacted by Human Resources.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.

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