Job Type: Full Time

Hours: 9 AM- 6 PM EST

Salary: $40-$60 K US

Operations Support Coordinator

Summary

Reporting to the Manager of Continuous Improvement & Operations Support, the Operations Support Coordinator will be responsible for providing administrative support to the Technical Services department. This is a pivotal role, and you will serve as the backbone of the department by providing support across a wide range of areas.

General Responsibilities

• Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes.
• Manage and ensure compliance with standard Payroll and Timekeeping processes
• Liaise with internal and external stakeholders, maintaining professional communication at all times.
• Assist with special projects and ad-hoc tasks as assigned by others, demonstrating flexibility and a willingness to take on new challenges.
• Maintain confidentiality and discretion while handling sensitive information and documents.
• Proactively identify opportunities to streamline processes and improve efficiency within the department
• Create and maintain department policies, organization charts, and other related documentation.
• Participates as a team member on related continuous improvement assignments and projects as needed.
• Complete other administration tasks as requested.

Education and experience
• A university degree or college diploma in business administration, or equivalent experience.
• One to Three years of related experience

Required skills and qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools.
• Strong organizational skills
• Excellent written and verbal communication abilities
• Attention to detail and problem-solving skills
• Ability to multi-task and adapt quickly to changing work conditions in a fast-paced environment
• Technical acumen
• Experience in customer service or administrative roles
• Self-motivated with excellent time management

Preferred Qualifications

• Call Center experience is an asset
• Experience with recruitment or HR-related initiatives an asset