MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan msteyx, kikm, qicy, qa:nn, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Settlement Outreach Worker to join our Newcomers & Community Building team! Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

Under the supervision of Manager/Coordinator, Settlement Outreach Worker is responsible for providing direct client service and program delivery support for MOSAIC Newcomers and Community Building Program in Vancouver, Burnaby, New Westminster, Tri-cities and Surrey. Through an integrated service approach, the Settlement Outreach Worker performs one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients. As directed by the Supervisor or referred by other Settlement workers, the Settlement Outreach worker will identify clients needs and accompany clients to access community resources.

KEY DUTIES AND RESPONSIBILITIES:

• Provide one-on-one detailed needs assessment and referrals, information and
  orientation, group orientation and information, guided pathway support, community
  connections, client outreach, service bridging, resource development, and delivery
  assistance to eligible clients
• Assists in identifying clients needs and supports clients to independently access
  community resources
  • Provides one-on-one basic employment-related information, support, and
    referrals
  • Application support for applying for a work permit, social insurance number
• Maintain knowledge of trends, protocols, and procedures essential for the operation of the
  special focus of the program or project
• Stay informed of current resources, trends, needs, changes, and service gaps in
  the general community, and in specific ethno-cultural minority communities
• Accurately enter client information and services/activity information into OCMS in a
  timely manner
• May develop individual Work Plans showing action plan/timelines to meet unique
  client caseload, service objectives, output, and outcomes
• May document client activities in database(s), or document and collect data to
  produce contractual reports or statistics for funders
• Assist manager in the development of partnerships with other service providers
• Publicize MOSAIC programs/services to ethno-cultural minority communities and
  service providers

QUALIFICATIONS:

• Have experience (2 or more years) in working with immigrants and refugee families.
• Have experience (2 or more years) in social service, individual settlement, one-on-one or group counselling, presentation skills, group facilitation, and community outreach.
• Experienced in establishing professional and confidential boundaries with clients.
• Have a bachelors degree in social services, Humanities, Social Work or Counselling, and or equivalent life experience.
• Excellent knowledge of English and working knowledge of another language (Tigrinya or Amharic).
• Knowledge of community resources
• Knowledge and experience working with people of diverse backgrounds.
• Strong administrative skills.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of standard office equipment and software applications (O365, virtual platforms, word processing, MS forms and Excel spreadsheets).
• A current and satisfactory vulnerable sector criminal record check will be required
• The ability to drive and/or access to a reliable vehicle will be considered an asset

COMPENSATION: $28.58 - $29.25 per hour

HOURS:

35 hours per week. The successful candidate must be able to commute to the Highgate office (Kingsway, Burnaby).

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: ongoing until filled

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.