Client Engagement Worker

Ruth and Naomis (RAN) is a Christian faith-based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty, and struggling with addiction transformed by the love of God. To assist in this work, we are seeking 6full-time (7-month contract) Client Engagement Workers to work at our Community Outreach Centre within our Revive & Pathways programs.

Our Pathways Shelter is a 24-hour facility that provides meals, shelter, and other services to those experiencing homelessness. We operate an Overdose Prevention Site (OPS) and provide a warming and cooling space depending on the season. The Pathways kitchen provides clients with 3 meals/day and the dining area converts into a mat program at night for up to 44 individuals.Our Revive Shelter is also a 24-hour facility and provides semi-permanent shelter for 45 individuals who also have access to the Pathways kitchen. Client Engagement Workers are responsible for facilitating both of these programs and ensuring those accessing our services can do so in a safe and clean environment.

This is a 7-month contract position, with an expected end date of April 30, 2025.

Responsibilities

• Creating a friendly, positive, hope-filled faith-based environment
• Ensuring the flow of critical information by completing required paperwork/reports at the end of each shift
• Frequent perimeter walks for heightened visibility and security purposes
• Inspecting beds and shelter area and assign and follow up in chores assigned to clients
• Observing and assess agitation and stress levels so as to be able to proactively diffuse potentially aggressive situations. Contacting external Security Company, RCMP or 911 as needed
• Connecting clients to other Community Services
• Providing First Aid on a first responder basis and complete paperwork as required
• Carrying out wide range of cleaning and janitorial tasks
• Ensuring the flow of critical information by completing required paperwork/reports at the end of each shift
• Reporting damaged, maintenance or vandalized property within the shelter on the daily report
• Seasonal weather-related responsibilities for clients and property
• Attending staff meetings as required
• Maintaining appropriate professional and personal boundaries

Qualifications:

• Grade 12 or equivalent required
• Post-secondary certificate in Human or Community Services considered an asset.
• 1+ years previous work experience in a similar work environment considered an asset.
• Class 5 Drivers License
• First Aid/CPR training Level 1
• Naloxone Training
• Experience working in a stressful, emotionally challenging environment with awareness of security protocols

Hours of Work

As a 24-hour operation, this is an 8-hour shift-work position, with morning, afternoon and night shifts. Schedules will be determined based on availability and company needs.

Position Disclaimer

Successful candidates will need to complete a criminal check (completed during the hiring process). As a Client Engagement Worker, there is potential for exposure to infectious diseases while conducting job tasks or interacting with personnel.