Position: Service Advisor

Position Type: Full time, Permanent

Location: Prince George, BC.

Work Schedule: 4 day on / 4 off, 12 hour Shifts

Position Overview

Velocity Truck Centre Canada, formally known as First Truck Centre, has an exciting opening for a Service Advisor at our Prince George BC. dealership. The Service Advisor will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.

As a Service Advisor specializing in heavy-duty mechanic work, your primary responsibility is to act as the liaison between customers and the service department. You will coordinate service appointments, communicate vehicle issues and repair recommendations to customers, and ensure that all service work is completed efficiently and accurately.

Compensation Plan

• Attractive Compensation: Competitive hourly rate (D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Primary Job Functions

• Greet customers, book appointments, write up work orders, and schedule repairs.
• Create estimates.
• Invoicing.
• Sell repairs and services recommended by the technician.
• Follow up with customers and keep them updated.
• Explain all work performed and charges.

Qualifications

• Great customer service both in person and over the phone, verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks at once.
• Confidence using computer systems, writing reports, and using scheduling tools.
• Experience with schedules and basic accounting procedures.
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment.
• Previous experience in the automotive or trucking industry is an asset.
• Minimum of a High School Diploma.

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.

For more information about everything First Truck, please visit us at firsttruck.ca

We are an equal opportunity employer.