Company Description

“We're not in the shipping business; we're in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Job standards

• Working within the guidelines outlined in the Expeditors culture and mission statement.
• Keeping the work area in an organized and tidy manner.
• Utilize computers and equipment for company business only.
• Dress according to company policy.
• Portraying a professional attitude at all times and a willingness to work as a team member.
• Sick days and appointments: As per Expeditors Policy.

Job responsibilities

• Complete all work within the guidelines and Air Lateral/OPS requirements.
• First priority of this job function is the handling and expediting of "live shipments"
• Tracing and tracking of inbound freight from overseas pre-alerts to tracing with the airlines
• Clerical responsibilities: logging pre-alerts, entering client numbers and making folders, filing
• Enter event codes as trained and outlined in the Air Lateral/OPS manual.
• Follow customer SOP.
• Communications:
• Respond to E-mails in a timely manner. If an e-mail needs more research or time, then must send a message to the sender keeping them updated.
• Overseas (origin) must be kept up-to-date on the status of shipments
• Pickup phone calls within the department.
• Scan all documents into the system as required.
• It is the Air Import Agent's responsibility to advise and discuss with the supervisor if any part of the above responsibilities cannot be completed.

Report Function Responsibilities

• Daily review of the Breakbulk and Electronically Logged Reports
• If for any reason, whatsoever, this cannot be done as stipulated above, the import agent is to notify their supervisor immediately as this will affect the weekly Air Lateral quality results.

Accounting

• Closing and settling shipments according to Air Lateral/OPS manual
• Bill customer timely according to Air Lateral/OPS manual
• Correct EDI and billing errors based on daily/monthly reporting tools provided.

Qualifications

• University Degree or Industry Specific Diploma
• 1-2 years of experience in the industry is ideal
• Computer savvy
• Customer service experience is a plus

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Annual compensation is from CAD 45,000 to 52,000.