Overview: Pillway Pharmacy is in search of a dedicated and innovative Pharmacy Experience Specialist to join our team in Brampton, Ontario. This role is designed for a passionate individual who aims to redefine and elevate the patient experience within the pharmacy sector. The ideal candidate will be instrumental in facilitating a welcoming onboarding process, guiding patients through their prescription transfer, and ensuring all interactions are informative, empathetic, and aligned with our commitment to exceptional service.
Key Responsibilities:
Enhanced Patient Onboarding: Conduct engaging and informative onboarding sessions for new patients, clearly outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.
Verification and Support Calls: Ensure the accuracy of patient information and prescription details through meticulous verification calls, providing reassurance and support throughout the process.
Dynamic Communication: Serve as the primary point of contact for patient inquiries across digital platforms, delivering solutions that are both timely and empathetic, to foster a high level of patient satisfaction.
Benefits Communication: Articulate the unique advantages of choosing Pillway Pharmacy, helping patients to understand how our services can cater to their healthcare needs effectively.
Seamless Prescription Transfer Assistance: Offer comprehensive support during the prescription transfer process, addressing any concerns to ensure a smooth and hassle-free experience for the patient.
Feedback and Continuous Improvement: Actively seek and utilize patient feedback to drive continuous improvements in our service delivery.
Qualifications:
Proven customer service experience, preferably within a healthcare or pharmacy environment.
Exceptional communication skills, capable of explaining complex information in a clear and empathetic manner.
A patient-first approach, characterized by a deep understanding of and empathy for patient needs.
Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
Familiarity with Kroll Pharmacy Management System (PMS) is desirable, not required.
Proficiency in using customer service platforms and technologies.
Strong commitment to patient privacy and adherence to PHIPA guidelines.
Joining Pillway means becoming part of a pioneering team dedicated to revolutionizing digital pharmacy in Canada. Here's why you should consider us:
Competitive Benefits and Compensation: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time.
Flexible Work Environment: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly.
Inclusive and Dynamic Culture: Be part of a great workplace culture that values diversity, innovation, and teamwork.
Initial Screening: Shortlisted candidates will be contacted by our COO for the first interview.
Cross-Functional Team Interview: Engage with various team members across the organization to ensure a mutual fit.
Final Steps: The ideal candidate will be selected after a comprehensive review. We are an equal opportunity employer and will reach out to those who best fit the qualifications for this role.
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