Responsibilities:

• Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables.
  

General Skills:

• Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies
  
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
  
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
  
• Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.
  
• Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning, migrating, implementing and sustaining large complex system development projects
  
• Knowledge of technology developments, trends and new products to evaluated application to client short- and long-term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large, complex, highly available, mission critical server applications
  
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement
  
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  
• A team player with a track record for meeting deadlines
  

Experience and Skill Set Requirements:

Must Haves:

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
  
• Experience with developing business design document, functional & non- functional requirements
  
• Experience in developing functional design document
  
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
  
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
  

Skill Set Requirements:

Skill Set:

Technical Solution and Development Skills:

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
  
• At least 7+ years of experience designing solutions with Adobe AEM technologies
  
• Experience with developing business design document, functional & non- functional requirements
  
• Experience with developing high level application flows to support the business requirements.
  
• Experience in developing functional design document
  
• Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
  
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
  
• Experience conducting user research and usability testing
  
• Experience developing user personas and user journey maps
  
• Experience analyzing user feedback and designing solutions to address user issues and pain points
  
• Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
  
• Experience researching and applying industry best practices
  
• Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
  
• Demonstrated experience with the creation and analytical process of business requirement documents
  
• Demonstrated experience in identifying risk and providing solutions
  
• Demonstrated experience with creating quality assurance plan and writing test cases
  

Technology Skills:

• 7+ years of experience in Siebel Solution implementation
  
• 7+ years of experience in Adobe AEM Solution implementation
  
• Demonstrated experience with change management methodologies
  
• Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
  
• Demonstrated experience in creating and updating business architecture artefacts
  
• Demonstrated experience with rational unified process (RUP)
  
• Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
  
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
  

Soft Skills:

• Strong communication skills; both written and verbal
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  
• Demonstrated ability to work with functional and technical teams
  
• Demonstrated ability to participate in a large team and work closely with other individual team members
  
• Proven analytical skills and systematic problem solving
  
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
  
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
  

Public Sector Experience:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.