First Nations Health Consortium

Employment Opportunity

Regional Service Coordinator - Team Lead (s)

Permanent Full Time

Edmonton, AB

The First Nations Health Consortium Ltd. of Alberta (FNHC) is looking to hire a Central Team Lead for our Regional Service Coordinators. This position will be located in our Edmonton, AB office.

Working to uphold Jordan's Principle, the Consortium provides a 'service coordination' role in Alberta for all First Nation children living on or off reserve and serves as the link between any First Nation child and the service or program need for the child.

This position will work collaboratively in a team-focused manner with the Enhanced Service Coordination (ESC) Manager to provide oversight, direction, and guidance to the Regional Service Coordinators. This position reports directly to the ESC Manager.

Summary of Key Responsibilities

• Coordinate and oversee day-to-day operations and activities of the RSC team
• Administer training, coaching, and performance reviews
• Review client cases before submission to focal points to ensure all requirements are met
• Review Database, and monthly statistics of RSC's
• Provide leadership, support, and guidance; staff, staff meetings, and relationship building with external stakeholders
• Provide / Support orientation of new RSCs
• Monitor teams' performance and able to report on metrics
• Ability to provide presentations & attend client meetings/presentations when required
• Collaborate with other Team Leads at the direction of the ESC Manager to meet goals and deadlines required
• Ability to travel
• Other duties as required

Minimum Qualifications

• Post-secondary education in Health, Social Services, or other related discipline
• Demonstrated experience in leadership or management
• Two or more years of experience working in or closely with First Nations people and communities with demonstrated cultural knowledge and competencies.
• Experience working with the general public in a customer service capacity
• High Proficiency in the use of computers and information databases

Open until a suitable candidate is found

Applicants are thanked in advance for their interest, however only those selected for consideration/interview will be contacted.

This position is available on a term basis to March 31, 2025 but may be extended.