FRONT DESK RECEPTION
Golds Gym University Marketplace is hiring a part-time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!
About Golds Gym
Golds Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous Muscle Beach and opened up the first Golds Gym on Pacific Avenue in Venice, California. At Golds Gym, our goal is simple: Were here to help you Know Your Own Strength. We are committed to helping people find their inner strength and reach their goals.
Key Responsibilities

• Greet members and guest enthusiastically to encourage a positive culture at the club
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
• Monitor member check-ins to identity delinquent accounts
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
• Promote club events, group fitness classes, and any other in-club events to members and guests
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales
• Check in all members and guests using the proper registration procedures
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed

Qualifications

• Must be available to work Closing Shifts -
• Shifts: Tuesday -Thursday 5:45pm-10:45pm + Saturday 4:15pm-8:15pm.
• Additional shifts will be available for pick up
• Shifts range from 4-5 hours in length.
• Must be available at least 3-5 days a week. (15-25 hours)
• Ideal candidate lives in the UBC area / close to the facility / on campus.
• Must have reliable transportation/access to a vehicle.
• Must be able to lift at least 50lbs.
• Customer service driven with an enthusiastic attitude
• Committed to delivering exceptional customer service and promoting client loyalty
• Have a positive attitude and outstanding, adaptive communication skills.
• High school diploma required
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.)
• Able to take payments and handle cash transactions.
• Able to work alone or in groups.
• Comfortable asking questions and learning in a fast paced environment.
• Must be able to speak confidently and enforce policies.
• Must be able to speak English, ability to speak other languages and asset.
• Basic first aid certification/training.
• Must NOT be traveling for more than 7 days over the summer - NO extended time off.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Room to grow and develop with a locally owned franchise.
• Complimentary gym membership!
• Discount on Golds Gym products and services.
• Flexible schedule for students.

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Golds Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.