WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
As the Manager, Retail Buying and Business Operations, you will lead our retail product buying and business operations team. You will ensure our retail offerings align with ROM's curatorial initiatives, support the museum's goals, and cater to a diverse audience. Your role will be pivotal in enhancing our retail operations and exceeding budget targets.
HOW YOU WILL MAKE AN IMPACT

• Research product categories that complement ROM's curatorial initiatives and strategic plan.
• Monitor store sales, product margins, and key performance indicators (KPIs) to ensure retail operations meet and exceed budget targets.
• Use tact and diplomacy when dealing with independent and community-based artists and suppliers.
• Successfully negotiate product purchases from online multi-vendor sites, in-person suppliers, independent artists, and community artist collectives.
• Collaborate with other ROM departments to ensure product categories and stories are aligned with cross-departmental initiatives.
• Work with retail team members to ensure product supply meets shopper and seasonal demand, as well as exhibit and gallery merchandise story demand.
• Perform other duties as assigned.

WHAT YOU BRING

• University degree in retail business or supply management, with certification in supply chain procurement.
• Minimum of ten years of related management experience or an equivalent combination of education and experience.
• Proven experience as a manager in retail business operations or a relevant role.
• Outstanding oral and written communication and customer service skills.
• Excellent organizational and project management skills.
• Demonstrated skills in staff team management.
• Proven ability in effective facilitation and negotiation with suppliers and artists.
• Familiarity with current purchasing and retail business operations best practices.
• Strong experience with market research, data analysis, and forecasting techniques.
• Extensive experience in managing Shopify E-commerce business operations, ensuring seamless integration of online and in-store retail strategies.
• Excellent knowledge of MS Office and working knowledge of purchasing software (e.g., Shopify Plus and purchasing apps).
• Strong experience in developing and controlling budgets for retail store product purchasing and business operations.
• Ability to work irregular hours, including evenings and weekends, based on retail business operations, inventory taking, seasonal peak product buying, museum visitation, and deadlines.
• French language knowledge would be an asset.

WHAT WE OFFER

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending account, flexible working options (varies by position), and an Employee Assistance Program.
• Worry-free retirement savings: With the CAAT Pension Plan, you benefit from a 100% employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.

SALARY & TERMS OF EMPLOYMENT

• Start date: ASAP
• Open date: July 26, 2024
• Close date: Open until filled
• Status: Full-time Permanent
• Employee group: Non-Union
• Salary: $88,666 - $104,313
• Schedule: 35 hours weekly
• Probationary period: Six (6) months
• LOCATION (hybrid): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.

The above-listed process may change or vary based on the nature and scope of the position.
**All virtual conversations & interviews will be conducted via Microsoft Teams & may be recorded.**
Diversity Statement
WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you're excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We're keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.
APPLY NOW
Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted due to high applicant volumes. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
#LI-Hybrid

Powered by JazzHR

iJRBBIzzqH