Are you passionate about making a positive impact in people's lives? Do you thrive in a dynamic, fast-paced environment where exceptional patient care is the top priority? Our leading physiotherapy clinic is looking for a Patient Care Coordinator to become an integral part of our team, ensuring every patient's journey is seamless and memorable.

At Access Orthopaedics, we help our patients achieve their health and wellness goals through personalized care and a commitment to excellence. If you are a compassionate, detail-oriented professional who loves building meaningful relationships, we want you on our team!

Note: This is a full-time, permanent, in-office role based in Calgary.

As a Patient Care Coordinator, you'll be the cornerstone of our patients' experiences. Your primary responsibilities include:

Patient Support:

• Serve as the first point of contact for patients, providing a warm and professional welcome.
• Answer inquiries with clarity and empathy, ensuring patients feel confident and cared for.
• Guide patients through the intake process, scheduling appointments, and coordinating follow-ups.

Scheduling & Coordination:

• Manage and optimize the clinic's appointment schedule to ensure timely care for patients.
• Handle cancellations, rescheduling, and waitlists, ensuring efficient use of clinic resources.
• Act as a liaison between patients and practitioners, facilitating smooth communication.

Records & Billing:

• Maintain accurate, up-to-date patient records in compliance with clinic policies and privacy regulations.
• Support patients with billing inquiries and assist with insurance claims, ensuring a seamless process.

Operational Support:

• Assist with day-to-day clinic operations, ensuring spaces are patient-ready and well-organized.
• Contribute to patient retention initiatives such as surveys, referrals, and loyalty programs.

If you think you are qualified, we are looking for the following on your resume:

• High school diploma (required); post-secondary education in healthcare administration or a related field (preferred).
• At least 2 years of experience in a similar role, ideally within a healthcare setting.
• Proficiency in healthcare management software and general office applications.
• Strong organizational, communication, and interpersonal skills.

During the interview, we will be looking for examples and behaviours that reflect the following:

• A customer-first mindset with a genuine passion for helping others.
• Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• A proactive problem-solver who thrives under pressure.
• A collaborative team player with a positive, professional attitude.

AO Perks:

• Competitive Salary and Performance-Based Bonuses
• Comprehensive Health and Wellness Benefits
• Professional Development Opportunities
• Work-Life Balance
• Collaborative and Supportive Team Environment
• State of the Art Facility
• Meaningful Impact

Who are we?

At Access Orthopaedics, we are Calgary's trusted destination for specialized musculoskeletal care, dedicated to improving the quality of life for our patients by providing pathways to accessible, comprehensive treatment options. Our clinic combines a multidisciplinary approach with state-of-the-art technology, offering a full spectrum of orthopaedic and rehabilitation services designed to address every stage of the patient's journey. From initial assessment to advanced rehabilitation, our skilled team of physiotherapists, orthopaedic specialists, and support staff work together to create a seamless circle of care, ensuring each patient receives personalized, compassionate care tailored to their unique needs. At Access Orthopaedics, we're not just treating patients - we're empowering individuals to live healthier, more active lives.

Think you could add to our team?

Submit your resume and cover letter online, preferably, in one document. While we appreciate all candidates who apply, only those deemed qualified by the hiring manager will be contacted.