Client Care Specialist
Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Specialist you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships, creative on building our services and ensuring a positive experience. Ideally, you are passionate about health care, have excellent communication skills, and possess a proactive approach to sourcing and engaging clients and internal staff. Whether you work in the office, in the community, or a health care facility- you will play a lead role in providing connected , accessible, client centered care.
As a valued team member your mission will be to help our clients, be healthier at home, while you benefit from our support for professional growth and development.
The successful candidate's areas of responsibility will include, but are not limited to, the following:
- Speaking with prospective clients during the intake process, explaining our services, differentiators and scheduling assessments.
- Conducting assessments with prospective clients , gaining an understanding of their needs, addressing their questions and concerns, building relationships with their families and converting them into our clients.
- Proactive care management for clients to include regular home visits, management of our care plans and support for our client needs.
- Ensuring that our caregivers are adequately trained to deliver client care as outlined in the care plan.
- Providing extra support for new client cases, including home visits within the first two weeks of service, to ensure complete client satisfaction.
- Working with team members to ensure high quality service delivery and ongoing client and employee satisfaction.
- Providing after hours support for our clients, referral partners and prospective clients.
- Actively follow up with potential and active contacts in our community.
- Maintain a record of interactions in WellSky and CINCH.
- Represent Home Care Assistance at local industry and community events.
- Manage special campaigns.
- Participate in caregiver training and orientation.
- Developing, monitoring, and updating detailed care plans, as assigned.
- Directing the wellness staff and ensuring their responsibilities are completed in an accurate and timely manner.
- Providing medication support and administration.
- Responding to all emergency situations.
- Completing pertinent reports correctly and in keeping with assigned deadlines.
- Meeting the Standards of the College of Nurses of Ontario at all times.
- Meeting the Ministry of Labour documentation requirements.
- Work Monday to Friday day shift.
- Rotation of On-Call evenings and weekends every 5 week, as needed.
- Educating training for employees.
- All other duties, as assigned.
Other key qualifications for this position will include, but are not limited to:
- Good standing with College of Nurses of Ontario as RPN ( registered practical nurse)
- Over 3 years of nursing experience in Long Term Care, Community and Retirement facilities
- Valid First Aid and CPR certificate is preferable.
- Strong communication and customer service skills
- Ability to accurately follow written and verbal instructions.
- Computer skills
- Ability to communicate to our residents, their families, colleagues, etc., in a friendly and professional manner.
- Comfortable with building business relationships and community engagement
- Effective time management skills to work under specified time constraints and in accordance with job routines, while observing policies and procedures as well as applicable work standards and safety regulations.
- The ability to focus on multiple tasks in a fast-paced work environment.
- Must be able to anticipate problems and use sound judgment and tact in handling confidential matters.
- Vulnerable sector screen, and satisfactory professional references.
- A valid driver's license and access to a reliable vehicle
Benefits:
- EAP ( Employee Assistance Program)
- .4% Vacation Pay on every pay
- Group benefits after completion of 3 months
- Employee discounts for attractions, events and other services
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