We Are Hiring for a Full-Time Customer Service Representative at our packaging facility in Windsor.

• Salary is negotiable based on experience
• Full time + occasional overtime
• Monday to Friday schedule

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
• Address and resolve customer complaints, issues, or concerns effectively and efficiently.
• Maintain thorough knowledge of company products or services to assist customers and provide guidance.
• Assist with order placement, tracking, returns, and exchanges, ensuring accuracy in all details.
• Maintain accurate customer records and issue resolution logs in the company's CRM system.

Requirements

• Strong communication and interpersonal skills.
• Patience and empathy to handle challenging situations and resolve customer concerns.
• Attention to detail and ability to multitask effectively.
• Proficiency with CRM systems and basic computer applications.
• Experience in the industry or related field is a plus.

If you are customer-focused, solution-oriented, and passionate about delivering excellent service, apply today to join our team!