Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines CRM Software Development Skills
  
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  
• Experience with middleware and gateways
  
• Expertise in specific tools for CRM software development
  

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Experience and Skill Set Requirements:

Must Haves:

• 10+ years of experience with Siebel technical configuration/ design / development / integration
  
• 5+ year of experience with Siebel EIM/EAI.
  
• 3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
  
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files
  

Skill Set Requirements:

Siebel Development Skills:

• 10+ years of experience with Siebel technical configuration/ design / development / integration
  
• 5+ year of experience of Siebel integration with Adobe AEM, J2EE and etc.
  
• 5+ year of experience with Siebel EIM/EAI.
  
• 3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
  
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
  
• Experience with Siebel Tools Software and editing Siebel Web Templates.
  
• Experience in using Siebel Open UI specific classes and Methods.
  
• Demonstrated possession of Siebel 8.x or above certification.
  
• Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
  
• Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application)
  

Report Development Skills:

• Experience in OBIEE and PowerBI report development
  
• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
  
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files
  

Soft Skills:

• Strong communication skills; both written and verbal
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  
• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
  
• Proven analytical skills and systematic problem solving
  
• Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change
  
• Displays problem solving and analytical skills, using them to resolve technical problems
  

Public Sector Experience:

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
  
• Experience with Grants Management would be an asset.