DescriptionJob Title: Customer Service Assistant
Department: Customer Support
Location: Hamilton, ON
Reports To: Customer Service Manager

Position Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant. This role is critical in ensuring excellent customer experiences by addressing inquiries, resolving complaints, and providing helpful information about our products and services. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for helping others.

Key Responsibilities

• Customer Interaction: Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring all interactions are professional and courteous.
• Issue Resolution: Handle customer complaints and concerns by identifying problems, offering solutions, and following up to ensure resolution.
• Order Processing: Assist customers with placing orders, tracking shipments, and resolving issues related to orders or returns.
• Documentation: Record customer interactions, issues, and resolutions in the company's CRM system accurately and efficiently.
• Feedback Collection: Gather and document customer feedback to help improve products, services, and customer experience processes.
• Collaboration: Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using CRM software and Microsoft Office Suite.

Benefits

• Health insurance
• Paid time off
• Opportunities for advancement and skill development
• Supportive team environment