About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

As a Senior Representative of the Practice & Quality Assurance department, you will carry out a dynamic role within the department, providing a high level of service, direction, guidance, and support to stakeholders on matters under Insurance Council's purview. You will also help drive awareness and promote Insurance Council's role and services, supporting regulatory compliance, and the updating and modernization of regulatory practices.

You will be fully informed about the governing legislation, Council Rules, Council's Code of Conduct as well as Council's operations. You will identify trends in inquiries reporting these to the Manager and influencing and contributing to improvements in licensee Practice guidance and standards.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities.

Duties and Responsibilities

• Timely and thorough handling and response to inquiries, both verbally and in writing, and providing direction and guidance to internal and external stakeholders on matters under Insurance Council's purview, including addressing non-standard inquiries and escalations.
• Maintain an in depth understanding of and remain current on Insurance Council operations, legislation, practices, regulatory and industry trends and happenings and support others in their development and understanding.
• Track, analyze and report on inquiries and trends and recommend and implement modifications or improvements to resources, regulatory practices, guidelines, policies, standards, and expectations, including contributing to and driving the development of webinars, website content and other tools and resources, as appropriate.
• Contribute to building awareness of Insurance Council's role and services, recommend and implement ways in which we can provide and better serve consumers, licensees, and government.
• Maintain accurate recording and reporting of information in Insurance Council's systems and databases.
• Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff.
• Contribute to and implement improvements to drive and support operational effectiveness.
• Other duties and projects as assigned.

Qualifications

• Minimum 2 years post-secondary education in a related field such as business administration or equivalent experience.
• Minimum 4 years of experience in insurance, regulatory or related field.
• Experience in summarizing and communicating complex regulatory or insurance information and data clearly, and preparing and delivering supportive resources, website content, reports and presentations.
• Experience organizing, creating, hosting, and delivering webinars or information sessions and providing representation at industry or stakeholder events.
• Experience in client service and conflict resolution.
• Computer skills, with proficiency in Microsoft suite platforms, including Power Point, Excel, SharePoint.
• Excellent written and oral communication skills, content writing, report writing and presentation skills.
• Self-motivated with strong problem solving skills.
• Demonstrated analytical, critical thinking and judgment skills.
• Ability to handle and organize a large volume of varied work and deal with multiple concurrent tasks.

Salary Range: $65,457 - $94,095 with a midpoint of $81,822 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.