Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Information Security Coordinator 2 is responsible for leading compliance initiatives and maturing and implementing enhancements to Global Relay's Information Security Management System (ISMS). The successful candidate will engage other teams, including Finance (especially the ISO 27001 internal auditor), the DR/BCP team, Operations/DevOps, Development, and Business Development to strengthen our ISMS, including managing our annual ISO 27001 and SOC 2 audits.

Your responsibilities:

• Act as the primary information security resource for the maintenance of Global Relay's ISMS and related ISO 27001 and SOC 2 programs.
• Support Information Security, Operations/DevOps, and Business Management on risk issues related to information security.
• Participate in actions to maintain and improve risk management and compliance programs.
• Monitor information security compliance trends and keep Information Security team leadership informed about information security related matters.
• Document compliance with policies, customer contracts, and applicable laws related to information security.
• Collaborate with Security, Operations/DevOps, and Business Management to identify and manage information security priorities.
• Assist in the development of security recommendations and manage security project implementations.
• Provide ongoing support of the Global Relay employee security awareness program.
• Participate in business continuity activities, including business impact analyses, business continuity exercises, pandemic planning, and disaster recovery tests.
• Ensure quality control and reporting for the ISMS.
• Manage the company-wide risk register and manage risk issues related to information security.
• Ensure success in annual audits, particularly ISO 27001 and SOC 2, including structured remediation and persistent follow-up of non-conformities in a timely manner.
• Initiate collection and reporting of risk Information relevant for Security leadership team awareness and action.
• Act as key resource in data resiliency planning and business continuity planning, and track technical team status and effectiveness of annual DRP testing.

About you:

• Experience with audits and managing audit controls, collecting audit evidence from technical resources, and interacting with auditors, such as weekly status meetings.
• 3 years of experience in key information security technical areas, including audit compliance, business continuity planning, and related ISO 27001 controls.
• Completion of post-secondary education; a concentration in Information Security is an asset.
• Previous work experience in the technology industry or in area operational security.
• Good understanding of security in a SaaS computing environment.
• Application development or application security background with knowledge of system development lifecycle processes from design, testing, and deployment to post-production and the various risk elements associated with each step.
• Experience with Unix/Linux operating systems, Windows, Active Directory, TCP/IP networking, firewalls, and data center infrastructure.
• Knowledge of security processes, including risk assessment, policy development, compliance program management, audits, security incident response, security awareness training, and business continuity exercises.
• Knowledge of security tools, including intrusion detection and prevention (IDP) tools, vulnerability scanning tools, enterprise-class SIEM software, penetration testing tools, and malware detection and mitigation tools.
• Ability to research and maintain proficiency in software, tools, techniques, countermeasures, and trends in information security, network vulnerabilities, and encryption.
• Ability to communicate diplomatically and effectively at all levels of the organization.
• Solid problem-solving skills.
• Excellent verbal and written communication skills.
• Superior time management and prioritizing ability.
• Strong relationship building skills.

Working Conditions

• Availability after hours for escalations.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.