Account Coordinator

Ideas with Intention

zag (that is right, no capital) is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We ensure we capture the perfect blend of creativity, strategy, and management to catapult brands in the right direction with ease. With us, there is always room to grow, and we are currently looking for an Account Coordinator to do just that.

We come to work every day to solve challenges, and we lean on our teammates to do it. We all have titles, but we are not defined by them. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and stick the landing.

We have six guiding principles that help keep us grounded along the way:

Be Better.

We strive for unicorn-level greatness.

Own It.

We care about what we create.

Think Beyond.

We outsmart challenges with creative and forward thinking.

Get Real.

We dare to show up as ourselves.

Team Up.

We take the carpool lane, working together to achieve the best results.

All In.

We make it count. Every day.

More About Working at zag

We know agency life can be fast-paced so are intentional about making sure that we are investing in our culture through ongoing employee-driven engagement activities (Smores and ghost stories! Escape rooms! Picnic hangs!). Additionally, we offer great benefits, including paid personal days and competitive holiday time.

At zag, we believe in inclusivity, and it is a key part of how we conduct ourselves within our team and in the industry. All aspects of employment will be based on merit, competence, performance, and business needs.

The Position

The overall objective of the Account Coordinator is to efficiently support Account Managers in managing client accounts and executing contract deliverables. This involves capturing and relaying information accurately, coordinating outputs, tracking budgets, and ensuring deadlines are met. The Account Coordinator plays a vital role in maintaining the administrative backbone of client projects, ensuring smooth operations and successful client relationships.

Overall Accountability 

• Understand clients' business objectives, industry challenges, and marketing goals
  
• Ensure all project tasks are properly assigned, tracked, and completed on time
• Maintain accurate and up-to-date client files, including contracts, briefs, and project documentation
• Address client concerns or issues promptly and effectively to uphold agency reputation and client retention
• Proactively seek feedback from clients and internal stakeholders to ensure client satisfaction and identify areas for improvement
  

Your responsibilities as an Account Coordinator at zag:

• Ensure prompt and professional communication, relaying messages, and gathering feedback on behalf of the Account Manager
• Assist in project planning, organizing timelines, and monitoring project milestones
• Prepare status reports, meeting agendas, and other documents required for client meetings and internal reviews
• Support budget tracking and invoicing processes, ensuring accuracy and compliance with client contracts
• Coordinate with the creative and production teams to gather assets, review proofs, and ensure quality control

Your strengths and qualifications:

• A diploma or degree from an accredited post-secondary institution
  
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication skills
• Time management and outstanding organization

Key relationships:

• Reports to the Account Services Director
• Will work closely with all agency teams
  

What we offer you:

• Competitive pay
• Comprehensive Dental and Health benefits
• Competitive vacation time, PTO days, and zag days.
  
• Extracurriculars (holiday parties, summer party, Party Planning Committee, etc. – and more!)
  

Applying

To be considered for this position, you will need exceptional verbal and written communication abilities and a strong attention to detail. Agency experience or freelance capabilities will be considered an asset.

Shortlisted applications will receive an email from us requesting a 30-minute screening interview. Following the screening interview, successful applicants will receive a request for a formal interview.

We understand how uncertain the application process can be, so we promise not to leave you hanging. If at any time you are not selected to move forward, you will receive an email from us letting you know.