Benefits:

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

We are looking for an energetic and proactive Sales and Operations Coordinator to join our dynamic team. This key role ensures smooth day-to-day operations and supports the growth of our home care company by delivering consistent, high-quality service to clients and caregivers alike. As a confident self-starter, youll be responsible for managing schedules, overseeing client care, supporting marketing initiatives, assisting in recruitment efforts, and ensuring accurate documentation during team meetings, all while maintaining a commitment to confidentiality and operational excellence.
Key Responsibilities:
Operations and Client Care

• Own the Schedule: Ensure that clients receive consistent and excellent care by managing, maintaining, and adjusting caregiver schedules to meet client needs.
• Service Excellence: Respond to schedule adjustments and client requests promptly, ensuring continuity of care.
• Identify Improvements: Continuously evaluate processes to improve efficiency and quality of service.
• Invoicing: Prepare and send accurate invoices to clients in a timely manner.
• On-Call Duties: Provide after-hours support for scheduling and operational emergencies as assigned.

Marketing and Outreach

• Marketing Initiatives: Support marketing initiatives to promote business growth.
• Event Participation: Attend community and networking events, representing the company professionally and enthusiastically.
• Material Preparation: Create and organize marketing materials and coordinate with vendors for promotional items.

Administrative Support

• Meeting Documentation: Take accurate, comprehensive notes during team meetings and ensure follow-ups are completed as required.
• Confidentiality: Handle sensitive client, caregiver, and business information with utmost confidentiality and professionalism.
• Expense and Supplies Tracking: Monitor and manage expenses, office supplies, and inventory levels.
• Data Management: Track key performance indicators (KPIs) and prepare reports to support business decision-making.

Team Support

• Recruitment Assistance: Assist in caregiver recruitment activities, including screening applicants and coordinating interviews.
• Caregiver Engagement: Collaborate with the team to ensure caregivers feel supported and valued.

Communication

• Client and Caregiver Communication: Act as a point of contact for phone inquiries, resolving issues, and providing solutions confidently.
• Internal Coordination: Work closely with office staff to align scheduling, marketing, and operational goals.

Qualifications:

• Experience: Minimum 2 years of experience in operations, scheduling, or a related role. Experience in healthcare or home care is an asset.
• Skills:
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Excellent written and verbal communication skills.
  • Ability to learn new technology quickly
  • Experience with G-suite products is required.
• Traits:
  • Self-starter with a proactive approach to problem-solving.
  • Energetic and confident in taking initiative.
  • Detail-oriented and able to manage sensitive information discreetly.
• Availability: Flexibility to perform on-call duties as assigned.

Why Join Our Team?

• Work with a compassionate and dedicated team committed to providing excellent care to our community.
• Opportunities for personal and professional growth within a supportive environment.
• Be part of a growing business that values innovation and collaboration.

How to Apply:
If youre a confident, proactive individual with a passion for organization, efficiency, and care excellence, wed love to hear from you!