Company Overview

iON United Inc. is one of Canada's most trusted cybersecurity solution providers. Founded in
2003, our experienced team delivers best-in-class advisory, technology, and managed services
for securing IT, OT, and cloud environments. With consecutive year-over-year growth, we
foster meaningful relationships through meaningful work by helping organizations make
informed risk management decisions. Recognized for growth by Canadian Business magazine
six times and The Globe and Mail in 2021, we continue to build and support a customer
community on the leading edge of technology. Cultivating a culture of performance and
accountability has earned us a renowned reputation and continues to attract Canada's best
talent to work alongside the nation's top clients. Our focus on cybersecurity allows the
organizations we partner with to maintain their focus on growing their business, We Protect
the Brands You Know.™

Job Summary

The Project Coordinator is responsible for supporting the planning, execution, and completion of cybersecurity projects delivered to our customers. The role requires coordination between both customer and iON technical teams and their leadership, as well as various other stakeholders, to ensure projects are delivered on time, within scope, and in alignment with business objectives. The Project Coordinator will assist with project documentation, scheduling, resource tracking, and communication to ensure seamless project delivery in a fast-paced, environment with multiple competing demands.

Key Responsibilities

Project Planning & Coordination

• Coordinate project activities, resources, and information

• Maintain detailed project plans, tracking progress, deadlines, and deliverables to ensure alignment with expectations and objectives.

• Schedule and coordinate project meetings, including preparing agendas, taking meeting minutes, and ensuring follow-up on action items.

Stakeholder Communication

• Serve as a liaison between project teams and customers, ensuring clear communication on project activities, status, risks, and challenges.

• Facilitate regular updates and reporting to internal and external stakeholders, including project progress, key milestones, risks, and any deviations from the plan.

• Coordinate the flow of information between technical teams and non-technical stakeholders, translating technical terms into business impacts when necessary.

Risk & Issue Management

• Assist in identifying, tracking, and mitigating project risks including schedule, resource availability, and outcomes.

• Escalate critical issues to appropriate leadership including the iON Project Management Office, iON Service Delivery leadership, and customer leadership. Collaborate as required on resolution strategies.

• Maintain project risk logs and work with teams to implement appropriate mitigation plans.

Resource Management & Coordination

• Track technical resource availability and utilization within the context of project requirements including schedule and budget.

• Provide an initial point of escalation for project resources and help ensure that they have what they require to deliver to expectations,

• Monitor and report on project expenditures, ensuring adherence to financial guidelines.

 Documentation & Reporting

• Maintain detailed and organized project documentation, including project charters, work breakdown structures (WBS), timelines, and risk registers.

• Prepare and distribute weekly project status reports, providing updates on key deliverables, milestones, and risks.

• Update and maintain templates, tools, standards and methodologies.

Project Support & Continuous Improvement

• Support the team with administrative tasks related to project management, such as task assignments, deadline tracking, and change requests.

• Collect and analyze project performance metrics to identify areas for process improvement.

• Participate in post-project reviews and retrospectives, capturing lessons learned and recommendations for future projects.

Qualifications & Experience

 Education:

• Certificate or previous experience in Project Coordination/Management

• Degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 1+ years of experience as a Project Coordinator in an IT infrastructure, cybersecurity, or related field.

• Experience with project management methodologies (Agile, Waterfall, Scrum) and tools (Jira, Asana, MS Project).

• Proficiency in using Microsoft Office Suite (Excel, PowerPoint, Word) and project management software.

• Experience with Salesforce and Service Now is an asset.

Skills & Competencies:

• Excellent written and verbal communication skills, with the ability to translate technical issues into business-friendly language and interact professionally with technical and non-technical stakeholders.

• Strong analytical skills with the ability to identify project risks and develop mitigation strategies.

• Exceptional organizational skills and ability to work under pressure and coordinate multiple projects simultaneously while adhering to deadlines.

• Problem-solving mindset, with the ability to think critically and provide solutions to project-related challenges.

• Self-starter who can work independently and will take initiative when necessary.

• Understanding of cybersecurity principles, technologies, and standards is an asset.