Position Title: Manager of Supportive Housing

Competition: 24-104

Reports to: Senior Manager of Support Services

Union: BCGEU (Excluded)

Compensation: $63k-75k – Commensurate with experience

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date: November 26. 2024, 2024 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

The Manager of Supportive Housing (SH) is accountable for the successful and efficient operation of supportive housing sites, including:

· providing leadership to a dedicated team in the delivery of services and programs to residents or residents

· Increasing effectiveness and efficiency of overall SH program

· Ensuring policies, procedures and obligations associated with property management are implemented and adhered to

· Contributing to the enhancement of the organization's community profile

· Contributing as a member of the organization's management team to achieving and advancing the organization's vision, strategic goals and operational objectives.

Key Responsibilities:

1. As a member of the organization's management team, the position is accountable for:

· participating in strategic planning and decision-making related to policy development, staffing and human resource management, and budget processes/issues;

· meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient, and effective delivery of programs;

· managing issues that may have a broad implication such as critical incidents, community/stakeholder relations, and operational issues;

· providing recommendations and input regarding performance measurement and operational indicators, program changes, and other issues that advance the organization's vision and goals.

· working closely with the Human Resources team in the delivery of HR Management initiatives.

2. Leads a dedicated team by providing clear and consistent direction and promoting the team's success through orientation, mentoring and guidance, and performance management:

· Engaging and inspiring team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;

· overseeing Supportive Housing staffing through collaboration with the organization's Human Resources Manager, including staffing issues, recruitment, terminations, payroll, and adheres to related policies and procedures;

· responding proactively to employee relations issues and seeks support from the Senior Manager of Supportive Services and the management team as necessary to ensure positive outcomes;

· implementing the organization's performance management program to enhance retention and support succession planning;

· supervising and mentoring Supportive Housing frontline staff;

· reviewing and approving staff time cards/time off requests and monitors vacation/wellness time balances for Supportive Housing staff;

· coordinating student practicum placements, including liaising with colleges and universities, mentoring, evaluating, ensuring practicum placement is a fit for the organization;

· working closely with the HR team regarding payroll and benefit issues for staff;

· reviewing and approving Supportive Housing related invoices as needed;

· reviewing and approving expense reconciliation and mileage for Supportive Housing staff.

3. Manages the successful implementation and on-going evaluation of the Supportive Housing program:

· overseeing daily operations, plans, organizes, assigns and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;

· directing staff in the creation and maintenance of resident programs that encourage and support personal growth and help residents develop like skills;

· providing direction and/or directly intervenes to resolve daily operational and high profile resident relations issues;

· attending complex resident discharge meetings in hospital or in the community;

· coordinating complex residents support plans with community resources;

· ensuring staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; taking immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;

· prepares and submits regular financial data pertaining to the organization's PSR program, including budgeting and reconciliation;

· accountable for purchasing all PSR program supplies, including keeping inventories, placing orders and approving invoices;

· ensuring resident records, daily activity reports and all other documentation pertaining to residents are up-to-date and maintained in a system that supports ease of information sharing within the Supportive Housing team, while protecting resident privacy.

4. Accountable for the vacancy management process in accordance with the Coordinated Access and Assessment (CAA) for the Capital Region, and in partnership with BC Housing and Island Health, including resident selection, application process, vacancy identification, placement decisions, placement denials, placement confirmations, and transfer requests;

· overseeing new resident signup procedures in collaboration with Resident Services and Supportive Housing leadership, and ensures all financial arrangements for prorated rent, security deposits etc., are in place prior to tenancy;

· overseeing move-in and move-out procedures through in coordination with the Resident Services team;

· providing current status information to Resident Services to ensure all databases, resident unit files and relevant administrative reports are current;

· working closely and collaboratively with the Property Services staff on resident issues such as sanitary and safety standards and develops, coordinates and maintains emergency and security programs for residents;

· Collaborating with the Resident and/or Property Services staff in coordinating evidence and documentation for submission at the Residential Tenancy Branch and representing Pacifica Housing in these proceedings as required.

5. Manages stakeholder and community relations in close consultation with senior management:

· managing local stakeholder relations with community partners, funders, the general public, government and other stakeholders;

· developing mutually respectful relationships with representatives from BC Housing, Ministry of Social Development, Island Health and other community agencies in the areas of resident advocacy, support services, diversity, and non-profit housing criteria;

· contributing relevant content to the creation of communication materials, such as media releases, and responses to donors and funders;

6. Other responsibilities includ rotating on call (weekend and overnights) duties with other Managers.

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

· Bachelor's Degree in Social Work or a related human/social service field

· Current Basic First Aid Certificate

· Naloxone administration training required.

Experience:

· A minimum of five (5) years recent experience including

· Demonstrated supervisory experience in the non-profit housing or a related social service field would be considered an asset.

· Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing.

Knowledge, Skills and Abilities:

· Working knowledge of the Residential Tenancy Act

· Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty

· Demonstrated ability to work with individuals who have multiple barriers to stable housing

· Demonstrated ability to work independently and be part of an integrated community team

· Knowledge of the psychosocial rehabilitation model

· Knowledge of local community resources

· Knowledge of harm reduction and ‘Housing First' theory and practice

· Demonstrated conflict management/crisis prevention skills

· Ability to communicate effectively both verbally and in writing with clients, staff and community professionals

· Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

· Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.

· Must have access to a reliable vehicle with ‘business class' insurance and adequate liability ($2 million minimum).

· Must be available to be on call in off hours for emergency call out.

· Periodic travel will be required.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for all regular employees
• Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
• Competitive RRSP. .
• Employee assistance program.
• Wellness time.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.