PureSpirit is an industry-leading, Indigenous-owned Canadian IT value-added reseller, dedicated to accelerating the Federal Government's and other large Public and Private Sector Company's digital transformation. Based in the national capital region and serving clients coast to coast, we specialize in workplace technology devices, enterprise data center, and audio-visual solutions. As a tight-knit team, we work together and support one another to achieve success. We strongly encourage Indigenous peoples to apply as we continue to build a team that reflects the communities we serve.

We are seeking a driven and detail-oriented Junior Inside Sales Representative knowledgeable in desktop/laptop solutions to join our Operations team. As a Junior Inside Sales Representative, you will be responsible for supporting the Operations team and workflow. This role requires a strong attention to detail, understanding of IT hardware and software, excellent communication skills, and ability to work effectively with a fast-paced team.
This opportunity is open to co-op students, interns, and recent graduates looking to gain valuable hands-on experience — we offer full training and coaching to support your growth and ensure you succeed in your role.

Responsibilities / Activities

• Work closely with the Operations team and other departments to determine solutions which best meet client needs:
  • Proactively request feedback for quote/project completion;
  • Assist when required for background information;
  • Assist when required for deal registration, manufacture and rebate programs.
• Acquiring and leveraging Industry Technical knowledge:
  • Develop ability to understand basic concepts of networks, servers, storage, backup;
  • Develop ability to configure systems including desktops/workstations, servers, etc.;
  • Develop ability to leverage manufacture tools for configurations.
• Support quote preparation for hardware/software/service:
• Verify technical configuration with Tech team or distribution;
• Leverage vendor registration discounts and apply;
• Shop for best value / service from distribution;
• Prepare quote accurately as per internal procedures and Sales requests;
• Occasionally provide to client if directed by Sales;
• Ensure all support and services are accurately reflected on;
• Ensure proper taxes/info/special instructions on quotation based off standard procedures.
• Support processing customer purchase orders:
  • Ensure all data is correctly reflected at all stages on purchase orders when working with vendors;
  • Work with client as needed for verification, etc. for smooth/efficient delivery.
• Proactive order tracking and escalation:
  • Work with team when required to ensure all agreed to dates are met;
  • Provide shipment confirmations and tracking information to customers as required;
  • Engage outside help if required;
• Learn computer hardware and software related products as required.
• Client invoicing via internal policy or procurement to pay system.
• Vendor bill matching and working with controller to ensure cost of goods accuracy.
• Returns and credit.
• Paper documentation system.
• Reporting and Claims.

Skills and Attributes

The list of skills and attributes below are intended to describe excellent candidates that have some level of experience along with an appropriate educational background. Those applicants that are recent graduates or students, will be given due consideration for their current status and provided with training.

• 1-3 years related experience in office or independent work environment.
• Knowledge of both Government and commercial IT procurement procedures.
• Knowledge of Federal Government procurement policies and procedures.
• Industry supply chain understanding and manufacturer contacts.
• Demonstrates sales aptitude, good listener, self-motivated.
• Strong attention to detail, investigative and committed to quality.
• Bilingualism (English and French) is an asset.
• Bookkeeping knowledge is an asset.
• Well organized with effective time and activity management skills.
• Strong multi-tasking and prioritization skills.
• Strong ability to provide outstanding customer service to both interval and external clients.
• Excellent written and verbal communication skills.
• Able to work independently as well as on a team.
• Strong organizational, judgement and leadership skills.
• Quick problem-solving skills with solutions that benefit both company and customer.
• Systems literacy and proficiency in MS Applications, including Outlook, Word, Excel & Powerpoint.
• Accounting Software experience is an asset.
• Quick learner with acute attention to detail.
• Strong mathematical skills and retention of data.
• Self-confident with the ability to work well in a fast-paced environment.
• Common sense and level-headedness.
• Sense of humour.

Our Commitment to You

As a proud equal opportunity employer, we encourage applicants from all walks of life to apply to join our growing team. We are committed to providing all employees with a workplace experience that is free from barriers, discrimination, and harassment regardless of age, sex, gender, sexual orientation, faith identity, nationality, and/or disability status. If you're driven, hard-working, and want to join a dynamic and energetic team, we welcome you to apply today and encourage you to come as you are.