Care Coordinator - $67,600 per year, and other benefits incl. mileage reimbursement

River Spring Home Care serves communities in rural eastern Ontario and its surroundings to provide high-quality care to our rural communities.

Do you want to enhance quality of life and have the ability to drive your career? River Spring Home Care has the perfect opportunity for you!

Job Description: As a member of the River Spring Home Care team, you understand how to care with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing how we deliver home care.

As a Care Coordinator, you are responsible for the day-to-day operations of driving business results through client experience and caregiver management.

Key Responsibilities:

• Conduct care consultations, assess clients' physical, emotional, and environmental needs, and advise on client care. Achieves conversion goal of 90%.
• Drive business interest by creating and fostering relationships with community leaders and professional organizations to establish long-term relationships that translate into word of mouth and professional referrals.
• Develop, promote and ensure high-quality, innovative customer service.
• Act as advisor in care consultation to ensure that client and client contacts have all information required.

Client Care Delivery and Experience:

• Attend all first visits with caregivers to ensure client needs and care plans are executed as per the Service Agreement; set and role model expectations.
• Conduct supervisory visits to ensure caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher.
• Develop appropriate and individualized care plans and update as required.
• Educate clients on self-care and evaluate client response to care provided.
• Monitor risk issues and analyze trends, adapting care as needed.
• Coordinate care, implement clinical solutions, and evaluate client outcomes based on client goals.

People Leadership:

• Drive results by leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment, and providing continuing education.
• Deliver on our company promise by leading the client experience, ensuring our caregivers do whatever it takes to bring peace of mind to our clients and their families.
• Accountable for staff performance, ensuring caregiver availability meets business needs and complies with all systems.
• Manage the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes onboarding and ongoing development programs.
• Conduct first and supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher.

Scheduling Collaboration:

• Deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries.
• Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assist with scheduling.
• Responsible for data integrity and completion (caregiver and client files) in the scheduling software.

Administration:

• Maintain excellent documentation practices, specifically complete and accurate care plans, employee files, and client files, including pay and billing information.
• Review and update client and staff records quarterly to ensure 100% accuracy and completeness.
• Direct client and personnel records maintenance to meet employee, organization and statutory requirements and entitlements.
• Conducts record audits every quarter to ensure accuracy and up-to-date information.
• Ensure compliance with national and provincial legislative requirements in areas such as health, employment, occupational health and safety.
• Responsible for reviewing all visits and premiums in preparation for each payroll and billing cycle.

Availability:

• Flexibility is required
• Full-Time
• On-call (some evenings and weekends)

Qualifications

Education:

• Nursing background is considered an asset

License/Certification:

• LPN/RPN (preferred)
• Class G License (required)
• CPR Certification (preferred)

Experience:

• Strong computer skills
• Exceptional written and verbal communication skills
• Organization, planning, time management and multitasking skills
• Demonstrated experience in setting and achieving goals
• Customer service and leadership background considered an asset
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Negative TB test (updated every 5 years for continued employment)

Application Questions:

• Do you have at least 2 doses of a COVID-19 vaccine? (required)

Work Location: In person

Communities Served: Please refer to our website for a map of the rural eastern Ontario areas we serve.

Benefits:

• Competitive wages.
• Special caregiver bonus programs. For example, referral bonuses for referring A-players of $200 ($100 after they have worked 50 hours and $100 after they have worked 200 hours).
• Flexible schedules.
• On-boarding and training.
• Mileage reimbursement.
• Growth and development opportunities to support our team in achieving your professional goals and dreams.

You will have the chance to grow with us in this exciting, dynamic startup environment. As time progresses, so do the opportunities for advancement, additional benefits, and enticing perks, e.g.,

• Further develop your skills with professional development.
• Profit-Sharing.