MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada's Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 16 of the past 17 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel's rapid growth is backed by the strength of MasterBUILT® Hotels' commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

New Opportunity:

GUEST SERVICES SUPERVISOR

Microtel Inn & Suites Kitimat, BC

The Guest Services Supervisor will anticipate and exceed the needs of guests and team members. They will manage and model superior customer service while controlling costs and contributing to the property's rate and revenue strategy.

RESPONSIBILITIES:

• Act as the property manager on duty when assigned to do so
• Respond appropriately to guest inquiries and maintain positive guest relations at all times
• Assist the General Manager to ensure all reporting and analysis is completed and communicated in a timely manner
• Monitor the property management system
• Participate in site sales, sales and marketing activities and site inspections
• Ensure each new employee goes through a complete orientation including viewing of each different room type, all departments, and introductions
• Provides on-going training for all front desk personnel
• Assist the General Manager to ensure that all policies, procedures, federal, provincial and local laws are complied with regard to personnel, security, cash handling, guest relations, safety, etc.
• Perform any additional duties or responsibilities as delegated by the Guest Services Manager
• Work in conjunction with the General Manager to maximize revenues

QUALIFICATIONS:

Experience Required

• Minimum of 2 years working experience in the hotel industry, demonstrating progression with each career move
• 1-2 years' experience in a leadership capacity
• Previous exposure accounting functions such as expenses, payroll and budgeting
• Previous experience with inventory management

Mission Critical Competencies

• Ability to demonstrate being both a leader and team player
• Superior written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to set and monitor goals and provide status updates as required
• Ability to set priorities for self and others in the hotel
• Project planning capabilities coupled with time management and organization techniques
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required
• A Diploma in Hospitality Management considered an asset

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast-paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/742. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.