Ruth and Naomi's Mission is a Christian faith-based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty, and struggling with addiction transformed by the love of God. As a member of the RAN Management Team, the Social Housing Manager is expected to be active within a local Christian church and sign a statement of faith upon hiring.

The Social Housing Manager oversees all tenant programming and services operated by Ruth & Naomi's Mission. They hold oversight of the Supportive Housing program, Interchange, in addition to the Family Centre, which provides low-barrier housing to families within the Chilliwack community. Managers are responsible for ensuring the organizational vision, values, and objectives are carried out effectively over multiple locations. The Social Housing Manager plays a key role in providing operational leadership, supervision, guidance and support to multiple levels of staff, in addition to overseeing day-to-day operations. In pursuit of improving our continuum of care, the Manager will foster and maintain relationships with community partners and outside agencies and evaluate growth opportunities within our scope of care as it relates to accessible housing.

Job Description & Duties

• Oversee and manage the overall operations of Social Housing provided by Ruth & Naomi's Mission;
• Support quality service and care for tenants, working collaboratively with staff and community resources;
• Manage Interchange and Family Centre budget and resources, with oversight from the Director of Operations;
• Maintain staff with support from Assistant Managers – participating in recruitment and terminations, and providing oversight for payroll, scheduling, and staff issues;
• Participate in tenant intakes, hearings, evictions, providing support to Assistant Managers in areas of conflict and other day-to-day operational concerns as relevant;
• Ensure appropriate training and development is provided for reports, identifying areas of need and potential growth;
• Evaluate effectiveness of supportive programming offered, seeking out new opportunities and connecting with external agencies to improve programming offer;
• Advocate for applicable funding as necessary;
• Ensure quality and effective communications with residents, colleagues, reports, volunteers, and external agencies;
• Other tasks as assigned.

Assets & Experience

• Bachelor's degree in related discipline preferred
• Minimum of 3 years of experience in a leadership/manager position
  • An equivalent combination of education and experience will also be considered
• Experience working with target population an asset
• Excellent communication skills
• De-escalation training an asset
• Strong understanding of Microsoft suite required

Benefits

• Employer paid Health & Dental benefits
• Matching RSP contribution benefit
• Casual dress code

This position primarily works Monday - Friday from 7:30-3:30pm, however, there is an expectation that this position may need to come in on the weekend on occasion, or adjust their working hours to serve business needs.